Cyber Defence Customer Success Manager
Luzern, Switzerland
vor 4 Tg.

Ready for Swisscom

You ensure that our key accounts receive the best possible quality Cyber Defence service. This is a new role you are setting up.

  • Take responsibility for interactions with our key accounts
  • Care for customers during the delivery of our SOC services
  • Identify and structure customer's needs and share insights with product management
  • Job sharing is possible
  • What you do is who we are.

    1 / 3Team

    In our B2B Cyber Defence Centre, we represent the view of our clientele. We build and maintain a good relationship with our customers.

    To this end, we identify their needs and incorporate their wishes into the ongoing development plans of the service. We inform our customers about the resulting roadmap.

    2 / 3The themes

    With growing levels of digitization, IT infrastructure is a key success factor for companies. To combat the associated risks, many large customers use our Security Services.

    Security is essential for Swisscom. We aim to refine these services. Identifying and dealing with cyber threats is an integral part of this process.

    You play a key role in shaping the newly created role of Customer Success Manager. To do this, you identify customer needs for responding to security incidents.

    In addition, you help to continuously improve our SOC. You gain insight into many IT infrastructures and help shape the protection of our digital future.

    3 / 3Skill Check

    How well does this job suit you? Take our skill check and find out if it is a match.

    Your professional profile

  • Experience in building, maintaining, and developing good and sustainable customer relationships
  • Basic understanding of cyber security
  • Knowledge of service management
  • Ability to identify and prioritize requirements in a structured manner and contribute to service development efforts
  • What else sets you apart

  • Independent and responsible with the will to actively shape the future of Swisscom
  • Ability to communicate transparently with stakeholders and drive challenges forward with a high level of initiative
  • Personality that keeps their cool in a rapidly changing environment and manages the interests of internal and external stakeholders
  • Passion for cyber security and interest in evolving in a fast-changing environment
  • Very good German and English, French a plus
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