JUNIOR MANAGER CRM OPERATIONS’
Swarovski
Zurich area, Switzerland
vor 29 Tg.

Your main tasks will include :

  • Support overall CRM systems and processes related tasks
  • Support CRM lifecycle campaign operational activities through lettershop process
  • Monitor various system interfaces to run operations and manages master data quality
  • Validate and test new CRM requirements to be implemented
  • Support continuous improvement processes (closely with CRM team) and system to improve overall CRM value proposition and consumer experience
  • Act as a 3rd level support for operational issues
  • Perform CRM-process trainings to key users
  • Develop and maintain CRM process documentation worldwide for CRM helpdesk level I &II
  • Provide ad hoc reports and data selections for CRM projects
  • Develop and fosters strong collaboration and cross-functional partnerships with different stakeholders
  • WHAT WE EXPECT

    A motivated, proactive and highly organized player, who brings along following background :

  • University degree and has at least 1-3 years of professional experience in CRM process support management
  • Strong IT affinity and first experiences at least with one CRM tool as well as experience of CRM process management (SAP an asset)
  • Highly customer-oriented and feel comfortable working autonomously & in a structured manner with the attitude to constantly improve CRM business processes
  • Strong command of English, familiarity with Chinese market and culture would be a strong asset (i.e. Mandarin language skills is an advantage)
  • Proven track of excellent project management skills
  • Immediate start is an advantage
  • WHAT WE OFFER

    Would you like to make a sparkling contribution and support our values by being imaginative, vigorous, passionate and responsible?

    Does this sound like you? If so, we look forward to receiving your online application.

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