Zurich area, Switzerland
vor 29 Tg.

Your main tasks will include :

  • Support overall CRM systems and processes related tasks
  • Support CRM lifecycle campaign operational activities through lettershop process
  • Monitor various system interfaces to run operations and manages master data quality
  • Validate and test new CRM requirements to be implemented
  • Support continuous improvement processes (closely with CRM team) and system to improve overall CRM value proposition and consumer experience
  • Act as a 3rd level support for operational issues
  • Perform CRM-process trainings to key users
  • Develop and maintain CRM process documentation worldwide for CRM helpdesk level I &II
  • Provide ad hoc reports and data selections for CRM projects
  • Develop and fosters strong collaboration and cross-functional partnerships with different stakeholders

    A motivated, proactive and highly organized player, who brings along following background :

  • University degree and has at least 1-3 years of professional experience in CRM process support management
  • Strong IT affinity and first experiences at least with one CRM tool as well as experience of CRM process management (SAP an asset)
  • Highly customer-oriented and feel comfortable working autonomously & in a structured manner with the attitude to constantly improve CRM business processes
  • Strong command of English, familiarity with Chinese market and culture would be a strong asset (i.e. Mandarin language skills is an advantage)
  • Proven track of excellent project management skills
  • Immediate start is an advantage

    Would you like to make a sparkling contribution and support our values by being imaginative, vigorous, passionate and responsible?

    Does this sound like you? If so, we look forward to receiving your online application.

    Meine Email
    Wenn Sie auf "Weiter" klicken, stimmen Sie zu, dass neuvoo Ihre persönlichen Daten, die Sie in diesem Formular zur Verfügung gestellt haben, sammelt und verarbeitet, um ein Neuvoo-Konto zu erstellen und Sie gemäß unserer -Datenschutzerklärung per E-Mail zu benachrichtigen. Sie können Ihre Einwilligung jederzeit widerrufen, indem Sie diese Schritte folgen.