EMEA Loyalty Project Manager (6 month contract)
VF International
Stabio, CH
vor 3 Tg.
source : Fashionunited

Job titleEMEA Loyalty Project Manager (6 month contract)(Job Number : R-20200702-0050)DepartmentSales & MarketingLocationStabio1.

Live the brandOrganized in 1899, VF Corporation is a global leader in the design, manufacture, marketing and distribution of branded lifestyle apparel, footwear and accessories.

Our highly diversified portfolio of brands spans multiple geographies, product categories, consumer demographics and sales channels.

VF relies on its Powerful Brands, Powerful Platforms, One VF approach to business to support its brands, maintain its competitive edge and drives a winning company culture2.

Your ROLE with usAs a customer centric organisation, VF is on a journey to continuously reach out to new customers, build engagement, solid relationships, and eventually turn customers into brand ambassadors.

To this end, VF has invested into CRM and Loyalty technologies and is planning to further expand.We are seeking a senior project manager with multi-year experience with loyalty and / or customer relations management (CRM) applications, including customer database management solutions, consumer engagement programs, email marketing campaigns, contact management systems.

The role will act as lead and be the central point of contact for Loyalty capabilities expansion in Europe.Primary accountabilities :

  • Work closely with business representatives to define use cases and priorities to support growth with an ROI centric approach
  • Plan and execute the Loyalty capabilities road-map / priorities within the overall technology framework of VF. This may include multiple projects running in parallel.
  • Contribute to design the solution to meet the business requirements
  • Communicate, collaborate and coordinate across digital technical teams, regionally and globally, as well as with executive and management stakeholders, regarding status, technical issues and solutions
  • Manage relationship with key third-party suppliers, coordinating work among them, both on the product road-map and on technical daily management
  • Ultimately deliver successfully on new Loyalty features and enhancements
  • Once solutions are delivered :
  • Oversee and manage the application life-cycle and product functionality, ensuring at all times that the business users will make the most out of the implemented investments
  • Facilitate and propose continuous improvement within the environment
  • Promote the adoption of best practices and standardised procedures across brands
  • Apply skills to respond to business challenges and technical issues with solutions and / or workarounds.Requirements technical skills :
  • Master-level Degree in computer science, computer technology or related
  • Has worked previously as Project Manager or enterprise architect in CRM / Loyalty related projects
  • Proven knowledge of project management methodologies application, ideally of Agile and Continuous delivery frameworks
  • Three to five years of business experience (technical or business consulting preferred) in a retail environment
  • Knowledgeable of business-related software systems (CRM, Loyalty, POS, CMS, SFA, etc.)
  • Broad technical background comprising a variety of technologies, with any past or present programming ability a plus, especially related to API’s.
  • Understanding and insights on integrating different systems and security suppliers landscape
  • Preferred hands on expertise on Salesforce Service Cloud and Marketing CloudRequirements personal skills :
  • Excellent communication and stakeholder management skills in a distributed and highly virtual environment
  • Good organisational skills : ability to prioritise tasks, manage parallel tasks and switch quickly from one topic to another, able to prioritise tasks effectively
  • Business acumen to support the business decision and work with senior business leaders
  • Self-managing and self-motivating : solving problems with limited supervision and with a high degree of success, seeking out consensus and issue resolution actively
  • Resistance to fast pace and high demand environment
  • Ability to use English as working language, both oral and written is a mustWant to know more about working at VF? Clickhere!
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