Credit Suisse is a leading global wealth manager with strong investment banking and asset management capabilities. Founded in 1856, Credit Suisse has expanded to be a global force employing over 45,000 people in 50 countries.
With new leadership, a new strategy and a streamlined global organization, we are set for growth. We partner across businesses, divisions and regions to create innovative solutions to meet the needs of our clients and to help our employees grow.
It is a high priority for us to continually invest in our employees by providing ongoing opportunities for training, networking and mobility.
Join us and let's shape the future of Credit Suisse together. Background : As a next step in the evolution of Credit Suisse’s Third-
Party Risk Management (TPRM) framework, the bank’s Sourcing & Vendor Management (SVM) function aims to increase its vendor management capabilities covering the bank’s key operational vendors by establishing the Vendor Management Office (VMO).
The VMO will work with divisions and corporate functions across the bank to deliver a consolidated / aggregated vendor view that enables Credit Suisse (CS) to better manage overall value, risk and performance of its vendor relationships.
The Non-IT Vendor Manager role will directly manage specific vendor relationships and also partner with Vendor Managers situated within the CS business divisions / functions (encompassing multiple global contracts).
The main focus will be on Vendor Relationship Management, Performance Management, Governance and Financial Management activities within the overall VMO framework. We Offer
A dynamic position in a diverse environment where you will have a chance to help take the function to the next level, beginning from implementation (first approx.
6-12 months) by supporting the strategic evolution and the execution of the VMO together with the Head of the department, respective the team leads and divisional business partner
The authority to oversee vendor governance activities and key contacts (including roles / responsibilities) to ensure the appropriate vendor interaction takes place to support the VMO framework
Developing and executing strategies for managing vendor relationships
Responsibility for driving internal CS compliance with the VMO framework and continuously informing as well as engaging with business partners involved in vendor relationships (i.
e. SVM Sourcing, SVM TPRM, CS business divisions and functions) and advise contract managers situated directly within the CS business divisions and functions
Close collaboration with SVM Sourcing to ensure the performance of vendors and that the strategic direction of the vendor relationship is aligned to respective category strategies
Ensuring that vendor performance issues and disputes are tracked, managed and resolved according to standardized processes
Monitoring Vendor productivity and quality performance against contractual obligations to ensure overall effectiveness of services provided by vendors
Supporting continuous improvement by means of root cause analysis and pattern analysis of key vendor issues; collaboration with cross-
functional internal and external functions to aid the design and implementation of VMO enhancements over time
Measuring, managing and reporting on satisfaction related to each vendor relationship
Enabling continuous monitoring of vendor performance against contractual service level agreements through creation of dashboards, scorecards and / or reports
Be a part of a highly motivated team that operates in a fast-paced environment and is open to flexible working models
University degree in Business Administration or a Law Degree is strongly preferred
Prior experience managing large contracts for consulting, contingent workforce management, or HR Services
Minimum 5 years of overall work experience in a Vendor Management, Sourcing or customer account management and service delivery
Ability to interpret and manage a range of third-party agreements incl. the ability to advise internal clients on contract interpretation and relationship management strategies;
identify and address legal and business risks; ensure compliance with regulatory and internal policy requirements
Experience working in an international multi-cultural environment enable you to give the team’s success
You have distinctive communication and presentation skills that allow you to get along with and reach consensus among participants from multiple functional areas and leadership levels
You actively partner with and influence colleagues and vendors at all title levels, enabling you to quickly gain trust and build up strong working relationships
Dedicated problem solving capability with a positive, strong personality and can-do attitude who loves to handle multiple challenging priorities and assignments
Fluency in English; proficiency in German would be a plus
Ms. S. Lay would be delighted to receive your application.
Please apply via our Career Portal. Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success.