The Quality Systems Analyst II maintains and continually develops the Global Quality metrics program by providing metrics that allow Jabil to focus on what is important, ensuring the program is performing at an optimal level and bringing value to the organization.
This role creates reports for monitoring key KPI’s, providing insight so the organization can identify problem areas promptly, allowing for business decisions to adjusted accordingly to fix any issues.
In addition, the Quality Systems Analyst II interacts with key folks from all aspects of the organization for an enterprise-wide adoption of the metric program.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Data Systems Analysis & Reports
Develops, supports and maintains Global Quality monthly metrics data reporting for all levels of business from executives to Quality Engineers
Interprets and communicates insights from the analysis of Pareto and trend charts to help drive corrective actions, implementing process improvement and proactive Poka Yoke methodologies
Assist coordinating and tracking the completion and effectiveness of corrective actions for the monthly metrics meeting
Designs and develops advanced and routine custom reports to meet the business needs
Performs ad hoc statistical and data mining analyses and reporting, as well as conducting deep analysis of data on a broad range of strategic and tactical initiatives
Performs periodic audits and analysis of Quality data systems to ensure system credibility and data integrity and to resolve any issues
Providing input to the strategic roadmap of activities for driving the standardization of Global Quality metric processes.
Supports the development, interpretation and communication of standards, policies, processes and procedures for Global Quality metric data enterprise wide
Participates in activities to develop measurements and reports on KPI’s that measure the success of the Global Quality innovation programs
Works with user base to identify new and improved processes / methods for automating data entry and data gathering
Exchanges knowledge and information with Jabil facilities to ensure best practices are shared throughout the Jabil organization
Supports all Global Quality training programs by development and implementation of specialized training sessions relating to Global Quality metrics
Identifies creative ways to reduce cost by streamlining processes, systems and automation
Global Quality Portal
Designs and maintains Global Quality related web pages on MyJabil Global Quality Portal
Develops appropriate systems, conducts periodic reviews and maintenance of all documentation files and develops appropriate systems for document storage and access on the Global Quality Portal
Demonstrates a commitment to internal customer service anticipating, meeting, and exceeding expectations by solving problems quickly and effectively making internal customer issues a priority
A strong passion for empirical research and answering hard questions with data
Maintain the confidentiality of all information when applicable
Ability and comfort working independently and in a team environment
Comply and follow all procedures within the company security policy
May perform other duties and responsibilities as assigned
Excellent computer skills including experience with presentation preparation utilizing MS office or similar tools and Database applications
Ability to analyze data, drive root cause using analytical and / or statistical tools
Ability to correlate QMS performance with product and process quality trends
Organized self-starter and pro-active approach combined with excellent time-management skills
Results oriented, with the ability to interact with technical and non-technical personnel
Excellent interpersonal, written, and verbal communication skills especially with Power-point
Ability to periodically attend conference calls or symposiums outside normal working hours
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Education Requirements :
University / Bachelor’s Degree or Equivalent
Degree in Engineering is preferred, or associated relevant Scientific / Technical / Quality discipline
Two (2) years related experience in Medical Device or Pharmaceutical environment, or equivalent combination of education and experience is required
Experience in working in a manufacturing / operations environment is preferred
Knowledge of ISO and QSR regulations is required
Experience in Quality Auditing and notified body inspections is preferred
Experience with root cause investigation, change management, risk management and technical writing is required
Experience in Quality Systems process development, support, integration or enhancement is preferred
Advanced use of computer and software applications is required
Interpersonal skills / characteristics :
Strong communication, influencing and leadership skills : ability to communicate at all levels of the organization, and to interact with and influence cross-functional and cross-business teams to drive results is required
Strong business acumen, interpersonal skills relating to teams with diverse cultures and business practices is required.
Strong verbal and written communications skills for multi-level stakeholders
Strategic and tactical execution abilities, including strong organization skills is required.
Ability to take initiative regarding innovative approaches to problem solving in a fast-paced, changing business environment is required.
Ability to apply principles of logical or scientific thinking, root cause and statistical analysis.
Ability to analyze, graph, and present data in a way that facilitates and drives decision making.
Strong verbal and written Presentation Skills
Minimum Language required :
German : Business fluent
English : Business fluent