Boutique Manager
Jaeger LeCoultre
Zurich, ZH, CH
vor 6 Tg.

MAIN PURPOSE

In charge of the overall management of the boutique - front and back office with the aim to communicate the overall brand message in a successful manner to generate and grow the retail business, CRM being a key focal point of success.

The boutique manager will also be responsible for team management and development with outstanding leadership skills.

Management

  • Recruit, train, evaluate and coach sales team members
  • Ensure smooth operation of the boutique
  • Ensure perfect maintenance of the boutique
  • Keep employee turnover at a low level
  • Sales

  • Achieve or surpass monthly and yearly sales targets
  • Achieve overall gross margin targets
  • Discount Control and monitoring
  • Optimize profitability
  • Analyze store performance and propose actions needed
  • CRM / Business development

  • Treat customers according to brand’s standards
  • Build a strong customer relationships and create loyalty
  • Develop a customer database, convert contacts into sales transactions and retain the customers for future transactions
  • Demonstrate strong networking skills to recruit new prospects
  • Accompany customers on Manufacture visits / VIP incentive trips / Watches&Wonders / other events
  • Service

  • Implement brand’s service strategy
  • Handle all customer’s enquiries and complaints in a professional manner
  • Ensure that the team provides outstanding customer service
  • Stock Management / Products

  • Ensure adequate and complete assortments at the boutique
  • Anticipate product needs
  • Negotiate special products with customers and follow-up with management
  • Marketing & Communication

  • Propose and initiate events inside and outside of the boutique
  • Implement promotions and CRM activities
  • Works closely with PR & Comm Manager on promotional program and implementation
  • CANDIDATE PROFILE

  • Experience : At least 3 years of management experience in the retail industry, luxury and watches are preferred
  • Skills required : Organisation, Leadership, Networking, CRM
  • Behavioural competencies : Excellent interpersonal and communication skills, reliable and independent, outgoing and social Excellent sales skills, superb interpersonal skills, experienced communicator
  • Fluent in German and English, French is a plus
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