MTF Quadra SA is a Swiss leader in providing IT infrastructure solutions and professional IT services.
For our client based in Bienne, we are looking for a
IT Service Desk Agent
Your responsibilities :
Providing first level support to the customers by phone, e-mail or remotely
Categorizing and prioritizing the most accurately possible and dispatching Incidents and Service Requests to the appropriate team
Troubleshooting and resolving owned incidents and applying corrective actions
Restoring the degraded service's quality as fast as possible
Technically or hierarchically escalate incidents or service requests and doing their follow-up
Process owned Service Requests
Informing customers of service status
Your profile :
Swiss federal diploma in IT or equivalent
Minimum of 3-5 years of professional experience in an equivalent position
Dynamic, hands-on and "can do" mentality
Priority management skills
An interesting job in a company that provides you with the opportunity to use your technical and interpersonal skills in a wide variety of settings, and the possibility for you to develop yourself.
You will work in a dynamic, fast-paced international environment.
If you fit this profile and looking for a motivating job, send your application in MS Word (only) with your salary expectation and availability.
Only applications that meet all criteria will be considered