IT Service Desk Agent
MTF Quadra SA
Bienne, Switzerland
vor 3 Std.

MTF Quadra SA is a Swiss leader in providing IT infrastructure solutions and professional IT services.

For our client based in Bienne, we are looking for a

IT Service Desk Agent

Your responsibilities :

Providing first level support to the customers by phone, e-mail or remotely

Categorizing and prioritizing the most accurately possible and dispatching Incidents and Service Requests to the appropriate team

Troubleshooting and resolving owned incidents and applying corrective actions

Restoring the degraded service's quality as fast as possible

Technically or hierarchically escalate incidents or service requests and doing their follow-up

Process owned Service Requests

Informing customers of service status

Your profile :

Swiss federal diploma in IT or equivalent

Minimum of 3-5 years of professional experience in an equivalent position

  • Team spirit;
  • Customer and Service oriented;
  • Ability to work under pressure;
  • Flexibility

    Dynamic, hands-on and "can do" mentality

  • Mother tongue French or German, English speaking a must, third language spoken a plus;
  • Precise and rapid diagnosis ability;
  • Procedure-oriented work;
  • Sensibility to the ITIL approach;
  • IT generalist orientation;
  • Priority management skills

    Offer :

    An interesting job in a company that provides you with the opportunity to use your technical and interpersonal skills in a wide variety of settings, and the possibility for you to develop yourself.

    You will work in a dynamic, fast-paced international environment.

    If you fit this profile and looking for a motivating job, send your application in MS Word (only) with your salary expectation and availability.

    Only applications that meet all criteria will be considered

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