Global Competency and Training Manager
Genève, Canton de Genève, Switzerland
vor 6 Tg.
source :

Entreprise : Novartis Description du poste : Join our team and help our International Commercial Excellence Team see brilliantly! Alcon helps people see brilliantly.

As the global leader in Eye Care, with a heritage spanning more than seven decades, we offer the broadest portfolio of products to enhance sight and improve people's lives.

Our Surgical and Vision Care products touch the lives of more than 260 million people in over 140 countries each year.

In the Vision Care franchise Alcon holds globally leading positions within the contact lens and ocular health categories with key brands such as DAILIES, TOTAL1 and SYSTANE.

Our more than 20,000 associates are enhancing the quality of life through innovative products, partnerships with eye care professionals and programs that advance access to quality eye care.

The Global Competency and Training Manager Executes competency management strategy to support maximizing the performance of all commercial profiles, including : sales, marketing and related commercial team members globally.

He Works closely with key Regional stakeholders across Franchises (e.g.

Franchise Heads, Marketing, Commercial Excellence, Training) to ensure appropriate competency management strategy is implemented and executed effectively and consistently at region and country level globally.

Your key responsibilities includes :

  • Build competency assessment tools for field force, marketing and other key commercial roles consistently across the globe.
  • Execute assessments and identify key gaps in high priority competencies (those correlated to sales performance) of commercial teams to maximize commercial performance.
  • Consistently track and report on evolution of commercial competencies by franchise and geography and provide consulting and programs to remediate recurring issues.
  • Develop Commercial Excellence training content for all Customer facing roles.
  • Ensure the best tools and approaches are used for each training to maximize impact and minimize cost
  • Train and certify regional training managers on Commercial Excellence training content, processes and techniques to ensure consistent and effective deployment globally.
  • Consistently seek and integrate franchise and regional internal customer needs and feedback into all competency management tools and processes to provide continuous improvement in a structured and measurable manner.
  • Follow up and track on key commercial roles gaps development.
  • Ensure sales, marketing and other commercial teams have the most effective training content possible to maximize their performance
  • Ensure key competency voice of the customer (i.e.
  • sales reps) is clearly integrated in improving all processes related with Competency Management Description du profil : What we are looking for :

  • At least 3 years of consistent high performing experience in Healthcare Sales or Marketing.
  • Understanding of Commercial Excellence platforms (e.g.
  • CRM systems, Pitcher, tablet hardware, analytics systems)

  • At least 3 years technical and commercial training experience with cross-functional background that includes business to business sales and marketing in a Region or cluster (in Med Tech company preferred)
  • Healthcare field sales experience preferred
  • Ability to persuade Region Leadership to implement Competency Management key projects with No Direct Authority
  • Bachelor degree in Business, Organizational Behavior, Statistics, Science, or Health
  • Fluent in English, other major global languages are a plus
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