Quality Assurance Inspector
Chiasso, Ticino, CHE
vor 2 Tg.


The Quality Assurance Professional will be under the responsibility of the of the Quality Assurance Department in our Watch Center located in Ticino Southern Switzerland.

In close partnership with the QA department, this individual will be responsible for external supplier QA for

Jewelry and Watch pieces

  • The inspector will ensure that the finished product meets all design characteristics and quality attributes including specifications .
  • He / She will be accountable for the completion of all quality administrative tasks related to the outlined product controls.

    This Professional will need to travel monthly up to 80% of his / her time both in Europe (Italy / Spain / France and Germany) and US.


    Technical Inspection & Data Maintenance

    Technical and aesthetic inspection for incoming merchandise and goods according to the standards and specifications

    Coordinate and execute jewelry finished good onsite inspections in Italy, France, Germany, and Spain

    Inspect merchandise onsite to ensure all products meet Tiffany & Co. standards

    Record and publish onsite inspection data in JDEdwards

    Draft non-conformity reports for rejected merchandise

    Apply all regulatory and product standards at the product and project level

    Supplier Relationships & Communication

    Closely partner with European vendors to understand their manufacturing & quality capabilities

    Build trust with suppliers to solve quality issues in a timely manner

    Develop touch base cadence (along with the manager) with suppliers to ensure continue partnership on Tiffany projects, specifically new product launches

    Support and coordinate with appropriate internal Tiffany & Co. teams on new product launches when technical inquires arise with suppliers

    Ensure appropriate teams receive communicate to keep all parties updated on project status, issues, and staffing challenges with vendors

    Communicate and document in meetings through clear consistent and timely project status updates detailing progress, issues / concerns and solutions

    Technical Quality Training

    Provide training to supplier’s manufacturing and QA staff regarding Tiffany & Co. product requirements and inspection protocol and method

    Partner with Strategic Sourcing, Product Development, US QA on educational methodologies and roll outs to ensure proper supplier training

    Facilitate supplier trainings to properly skill vendors on new product in partnership with cross functional partners

    Specify and coordinate all product testing needs

    Ensure all documentation is aligned with project needs and risk evaluations


    Required Qualifications

    Completion of Gemology Degree or equivalent studies

    At least three years quality control experience in the industry sector

    Proficiency with Microsoft Excel, Word and Outlook

    Ability to work with and without microscopes for very small details

    Willing to travel to suppliers and Tiffany & Co facilities (about 75 / 80%), flexible work schedule

    Fluent in Italian and English

    Strong Customer Service focus

    Meticulous attention to detail and striving for excellence

    Preferred Qualifications

    French language knowledge will be considered a strong plus

    Bachelors or Associates degree

    Graduate Gemologist (GIA)

    American Society for Quality Certification

    Fellowship Gemology Association of Great Britain (FGA)

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