The Knowledge Development lead and will design and implement a global accreditation program for the CLM function, to ensure CLM Analysts and Advisors have a robust foundation of Client Due Diligence procedural knowledge and are fully capable to support HSBC’s objectives.
The chosen candidate will lead the delivery of the program to ensure it is effectively implemented and benefits are realized.
The qualified individual will design and build with identified CLM stakeholders and with our GPB Training / Academy partner, a CLM specific accreditation program and process.
The chosen candidate will need to be able to :
Build, deliver and implement a sustainable Accreditation Program Identify the accreditation requirements for the function, and deliver a plan that articulates the mechanism for building and delivering the accreditation program globally.
The accreditation program will need to ensure that both newly on boarded CLM staff and existing CLM staff are up to date on the regulatory landscape, CDD policies and procedures and then ensure through the accreditation process that they have an appropriate understanding of this knowledge, as well as the development of strong analytical and investigative skills.
Establish a training curriculum to support necessary subject matter expertise rqmts. within CLM Identify gaps in the current knowledge tool box of existing CLM staff, and provide with our training / academy partner either suitable internal or external training modules to close gaps Align training requirements to respond to a CLM career progression from existing HSBC training programs
Identify the optimal methodology for delivering globally the accreditation process and training curriculum Determine most suitable and effective delivery of training whether on the job, class room or e-
learning Ensure the quality of training activities, and delivery of appropriate KPI’s to CLM leadership Deliver a sustainable accreditation and training program
Build and Deliver ongoing training to support GPB CDD policy changes Work closely with the Head of CLM Advisory where training support will be required to support changes in CDD policy or identified gaps in procedural understanding, to ensure that the issues and queries are managed in a timely manner to ensure a seamless adoption within CLM & the Front Office staff
Build and Deliver ongoing e-learning modules to support core CLM & Front Office workflow tool Lead the development of e-
learning modules with 3rd parties contractors to facilitate the understanding of existing workflow and processes implemented through the core workflow system (Appway)
Impact on the Business / Function
To build a world-class function of CLM professionals to support the Bank’s objectives, which will result in improved morale, productivity and create a better customer experience.
To translate and build awareness of the benefits and positive impact of the accreditation program to the business function in a way that others understand
Identifying opportunities to support CLM staff to increase their contribution to business performance
Ensuring that changes in regulatory frameworks, GPB policy and within the business segment are articulated in proactive and timely manner, and therefore prepares the business function to respond appropriately
Customers / Stakeholders
Global Head of CLM
Global Central CLM team
In-country Head of CLM
GPB Training / Academy partner
Relationship Managers / Desk Heads / Business Heads
IT Development team
Global Standards team / Business Policy Team
Leadership & Teamwork
Work collaboratively across the organization
Foster strong relationships with all areas of the business
Sets and communicates direction
Encourages debate but is able to take prioritisation decisions
Operational Effectiveness & Control :
Compliant with local Procedure and Global Standards
Management of Risk
The jobholder ensures the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation
This will be achieved by consistently displaying the behaviours that form part of the HSBC Values and culture and adhering to HSBC risk policies and procedures, including notification and escalation of any concerns and taking required action in relation to points raised by audit and / or external regulators
Observation of Internal Controls
Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators
Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy
Local Job Requirements
A desire to constantly deliver high quality results
The knowledge and capacity to establish and deliver a global accreditation training program
An ability to globalize CLM knowledge management and identify best practices
A capacity to managing intellectual and on the job work knowledge, and align it to career progression
Self-motivated, self-sufficient, well organized and highly structured working attitude enabling to manage priorities displays an adaptable and flexible working style
Excellent presentation and communication skills with the ability to command attention.
Ability to adjust to the requirements of different training audiences, cultures and knowledge
Identify and develop appropriate KPI’s and reporting
Advanced experience as a trainer and track record of building and delivering training programs
In-depth understanding of the financial industry, and banking policies such as AML, Client Due Diligence etc., as well as including associated administrative tasks and processes.
Experience in the development, creation / design of training materials, presentations and manuals
Experience as an author of eLearning training scripts or storyboards highly advantageous.
Excellent language skills in English (oral and written) are essential.
Within HSBC certain roles are designated as Enhanced Vetting Roles. For these roles, all internal and external applicants are required (subject to local laws), to pass satisfactorily a series of additional checks both as part of the application process and, if successfully recruited into the Enhanced Vetting role, on an on-
going basis. The Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are first carried out as part of this recruitment exercise, and / or if relevant, on an ongoing basis.
This role has been designated as an Enhanced Vetting Role.
We are an equal opportunity employer and are committed to creating a diverse environment.