The SAP Functional Analyst, as a key member of the VF application maintenance services (AMS) support team, will focus its accountabilities on the AMS execution, coordinating and supporting services being outsourced to a GBT partner.
He will act as a link between the Business and the Technical Team and controlling all activities on Vendor side.
He will also contribute to and support the design, build and implementation of solutions in SAP environment as well as their application maintenance.
Support the design of the SAP functional solution, including configuration, and functional design.
Contribute to the Translation of the business requirements into specific application or process designs covering both functional and non-functional aspects.
Participate in design activities, from fit / gap analysis to application and / or process design specification.
Participate, as necessary, in training, system setup, testing, documentation and maintenance support activities.
Partner Support Interface to manage / escalate any delivery issues
Facilitate application incident resolution and request prioritization between business and supplier supporting systems, as needed.
Provide reports on supplier supporting systems performance to the Service Manager
Support coordination of continuous improvement activities, Fiscal / Regulatory tasks as needed
Support the management of key vendor relationships supporting systems.
Interacts and provides alignment with GBT SAP stream leads, business subject matter experts and end users.
Support business users in UAT and assist business users after the production deployment
Train business and end users on updated processes and translate to local language if needed
Identifies test requirements and provides guidance to support teams in developing test scenarios.
The requirements listed below are representative of the knowledge, skills, and / or abilities required for the individual to be successful in this position.
2 + years of experience in the technology profession focused on ERP support and management
Experience in supporting large and complex SAP implementations, and designing and configuring to meet business requirements.
Experience in working with business process / activity owners in understanding business issues and solution prioritization.
Proven ability to translate business requirements into functional requirements that map to technology capabilities.
Experience working with technical architects and developers on technical design and development.
Trouble shooting / Decision making skills
Able to work into an international environment
Fluency in spoken & written English
Solutions and results-oriented
ITIL Foundation framework skills
Quick learning capabilities, entrepreneurial spirit and curiosity
Customer satisfaction oriented
Able to work in team
FI-GL and new GL, AP, AR, AA, TR, IM
I / CO Processes
Controlling Processes (Cost / Profit Centres accounting, Allocations, etc.)