Business Analyst - I Get Help (f/m/d) 100%
Sunrise UPC
Opfikon, Zürich
vor 2 Tg.

Business Analyst - I Get Help (f / m / d) 100%

Glattpark (Opfikon - Zürich)

Where We See This Role Going :

  • As we transition to a world where our customers interact in more digital conversations’ and interactions, the role will, as part of the I manage squad, be responsible for the design and success of state-of-art I manage customer journeys to best support customer needs and outcomes.
  • The role will work in a fast-paced agile squad of Product Owners, UX experts and developers with the ultimate goal to transition to digital first care through optimized customer journeys
  • The role will become an integral component of our customer-first strategy.
  • The role will also have the opportunity to find additional avenues and channels to engage with customers to better inform and enhance their experience of our services and products.
  • While we see this role expanding with Digital Care in Customer function and company, in general, we’re looking for a clear willingness to learn new processes and technologies from day one that will be critical as we seek to remain agile and innovative.
  • What we look for in an applicant :

    The Hats You May Wear :

  • Customer Advocate, Facilitator, Learner, Problem Solver, Data Analyst, Marketer, Department Head, Forecaster
  • Real-World Competencies & Examples :

  • Analytical Customer Advocate : If you’re passionate about bringing in the customer lens, analysing pain points across the I get help journeys (e.
  • g. Digital Troubleshooting, Proactive Care) and create world-class experience, this role is for you.

  • Digitally Dexterous : If you use data to not only inform and track, but optimize, the work that you do on a daily basis, this role is for you.
  • Knowledge Sharer : If you’re eager to live, teach and promote digital experiences and agile methods across the company, this role is for you
  • Knowledge Seeker : If you’re one of the first people to show up for every training and / or you spend your free time learning online, this role is for you.
  • Some basics :

  • Worked in digital organisations or have a passion to be a real digital champion and obsessed about the customer experience
  • You may even have a degree or masters, but more importantly have done some of this before or are a digital native
  • You have proven that that you are an analytical thinker with a can-do attitude and flexibility to accommodate to evolving business needs
  • Software development / apps / smart tools and processes are not new to you and you are familiar with translating business needs into a language that the developers in your team understand
  • Willing to go on a ride to overcome some obstacles, do new things, constantly learn and able to work in a high-paced environment with hands-on approach
  • Good at talking to people and solving problems together
  • Finally, you can tell stories in English, preferably good ones
  • At Sunrise UPC, you will work in a dynamic and international environment where every voice is heard, perspectives are shared and values are respected.

    As an equal opportunity employer, it is crucial to have a diverse workforce for the success of our business.

    In addition to our new FlexWork working model, we offer you above-average social benefits and attractive product advantages from the Sunrise UPC range.

    Seize this opportunity to join us on our journey to actively help shape our future! We look forward to your complete online application.

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