Associate Support Analyst
Manulife
Manila, Manulife Business Processing Services
vor 6 Tg.

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place.

We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Job Description Key Accountabilities : Security and Service Request Management Perform day to day security administration processes, including adding, including ID creation, add access, modify ID, and terminations (Prod AWD / Alfresco) systems accesses.

Provide Password Reset Support to CDN and JH Users of AWD and EFS (Prod) Ensure requests are handled in a timely manner and meet SLA requirements.

Monitor, maintain and create new security access profiles and provide business access security support in accordance with Manulife policies and practices.

Provide answers to basic training related AWD questions / inquiry of the clients, such as security problems involving Canadian and other access support areas as required.

Incident Management Gather and check information needed to the request for compliance purposes. Manage Incident tickets assigned to the team (response, follow up, resolved, and closing of tickets) within SLA.

Responsible to check and monitor daily notification received related to the AWD server (ST, RIP Notes) and involve in weekend testing change.

Support simple image related concerns. Accountable in reports generation concerns, clean up task, basic GDL and excess clones’ removal.

Provide reports to superiors and Business Units as required Ensure that processed requests are properly completed and approved in compliance with Manulife policies and owner defined criteria Respond and confirm requestor information Report and identify trends through monitoring requests Identify opportunities for automation and integration of basic administration processes Follow established control procedures to meet regulatory requirements Ensure adherence to quality standards.

ADHOCS / AUDITS RISK MANAGEMENT Participate in monthly audit (90 day User Audit) as required. RPA (robot) monitoring task Responsible to handle reports generation task.

Orphans, Wrong Queue, etc.) Provide Answers to basic training-related AWD Questions Logical Access Review and Validation of various application accesses IIQ Certificate Reviews IIQ Daily Movement Reviews.

Every career at Manulife / John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere?

What are you waiting for? Apply today. About John Hancock and Manulife John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better.

We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions.

Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021.

Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.

com. One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and education savings plans.

Additional information about John Hancock may be found at johnhancock.com. Manulife is an Equal Opportunity Employer At Manulife / John Hancock, we embrace our diversity.

We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.

All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies.

To request a reasonable accommodation in the application process, contact recruitment manulife.com.

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