Technical Program Manager, Apps Incident Management, G Suite
Google
Zürich, Switzerland
vor 1 Tg.

Google's projects, like our users, span the globe and require managers to keep the big picture in focus while being able to dive into the unique engineering challenges we face daily.

As a Technical Program Manager at Google, you lead complex, multi-disciplinary engineering projects using your engineering expertise.

You plan requirements with internal customers and usher projects through the entire project lifecycle. This includes managing project schedules, identifying risks and clearly communicating them to project stakeholders.

You're equally at home explaining your team's analyses and recommendations to executives as you are discussing the technical trade-offs in product development with engineers.

As a Technical Program Manager for G Suite Incident Management, you will be a trust anchor for our customers. You will be part of an exceptional team of professionals including apps engineers and key partners in Cloud, focused on incident prevention strategies while applying technical and operational excellence to manage the investigation and resolution of reported incidents to a swift and solid closure.

You will shape the processes and tools for apps-specific incident management while maintaining a culture of trust, respect, and collaboration.

You will be central to ensuring that Gmail, Drive, Docs, Calendar, Vault and more remain the most innovative, useful, and trusted guardians of user data in the world.

Google is and always will be an engineering company. We hire people with a broad set of technical skills who are ready to take on some of technology's greatest challenges and make an impact on millions, if not billions, of users.

At Google, engineers not only revolutionize search, they routinely work on massive scalability and storage solutions, large-scale applications and entirely new platforms for developers around the world.

From Google Ads to Chrome, Android to YouTube, Social to Local, Google engineers are changing the world one technological achievement after another.

Responsibilities

  • Organize and lead response team for apps related Incidents - always with the utmost respect for our users’ data
  • Collaborate actively with apps engineering towards improved product process and related policy decisions to prevent incidents and on education initiatives to improve incident response readiness
  • Support automation, analysis and tool improvement initiatives in support of reduced time to resolution for all incident types
  • Lead initiatives to improve our incident management and / or compliance processes
  • Lead prevention initiatives to mitigate any risks related to privacy, security and user trust
  • Minimum qualifications :

  • Experience in program and / or operations management in a high-tech environment
  • Experience with system architecture and design, technical troubleshooting, security and privacy standards, and / or enterprise software
  • Preferred qualifications :

  • Incident management experience
  • Demonstrated ability to influence Engineering and Product Management teams to improve product features, QA processes, and / or the maintenance of a product offering by identifying problems and suggesting and / or driving implementation of fixes or features
  • Ability to manage complex and / or cross-functional projects across all time-zones and apply your skills in a data-driven environment
  • Exceptional cross-functional communication with product teams and experience drafting and approving communications and public-facing commitments with customers
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