Associate Information Management Officer
WIPO
Switzerland-CH-Geneva
vor 10 Tg.

IMPORTANT NOTICE REGARDING APPLICATION DEADLINE : please note that the deadline for applications is indicated in local date and time.

1. Organizational Context

a. Organizational Setting

This post is located in the Technology and Innovation Support Section, Access to Information and Knowledge Division, Global Infrastructure Sector.

The Technology and Innovation Support Division promotes and facilitates access to and exploitation of technological information and knowledge, building local capacity in accessing and exploiting online databases and innovation support resources to reinforce local innovation.

The innovation support resources built by the Technology and Innovation Support Division include the TISC Knowledge Platform, which comprises the eTISC collaboration platform (with forums, groups, calendars, and social features) as well as the Intellogist database platform and Patent Register Portal (with data reports, data comparisons, and interactive maps).

b. Purpose Statement

The main role of the incumbent is to support the effective administration, development, and maintenance of the TISC Knowledge Platform, including the eTISC collaboration platform, Intellogist database platform, and Patent Register Portal.

c. Reporting Lines

The incumbent works under the supervision of the Head, Technology and Innovation Support Section.

d. Work Relations

The incumbent works in close relation with the Customer Support Section, internal and external IT staff and suppliers and with users of the TISC Knowledge Platform.

2.Duties and Responsibilities

The incumbent will perform the following principal duties :

a. Coordinate maintenance of and identify improvements to databases, platforms and systems;liaise with internal IT teams and external service providers where necessary and carry out quality control of the work performed.

b. Develop, update and maintain operational, technical and user information materials and guidelines on systems, platforms and portals.

  • c. Diagnose, troubleshoot and resolve complex system-related issues and provide second-level technical support to users;
  • escalate issues requiring further investigation or intervention; monitor and regularly review system performance to continuously optimize systems and minimize downtime.

    d. Develop and foster relationships with external partners and contributors to databases, platforms and portals, including patent information users, patent database providers, and their representative associations to ensure that information systems meet client needs.

    e. Monitor, assess, and take action to ensure the quality of data provided through databases, platforms and portals.

    f. Perform systems and data analysis tasks; compile and analyze statistics and prepare related reports.

    g. Carry out research on new technology and tools, assess applicability and use for team and make proposals for implementation to the Head of Section.

    h. Perform other related duties as required.

    Essential

    First-level university degree in business, management, public policy, information technology or related discipline. An advanced university degree in a relevant discipline may be accepted in lieu of two years of relevant experience.

    Desirable

    Project management certification, e.g. PMP, PRINCE2 or Agile.

    Essential

    At least three years’ relevant professional experience including in developing and / or managing platforms for sharing information and knowledge, preferably in the area of patent information.

    Desirable

    Experience working with public sector organizations including intergovernmental and / or governmental organizations.

    Experience working with patent information user groups.

    Essential

    Excellent knowledge of written and spoken English.

    Desirable

    Ability to work in other UN official languages (Arabic, Chinese, French, Russian or Spanish).

    Essential

    Project management skills, including the demonstrated ability to manage and / or implement projects for developing platforms for sharing information and knowledge.

    Excellent communication and interpersonal skills and ability to maintain effective partnerships and working relations in a multicultural environment with sensitivity and respect for diversity.

    Excellent analytical and problem-solving skills.

    Excellent organizational skills.

    Ability to communicate and coordinate with IT technical teams in the areas of platform development and maintenance.

    Desirable

    Knowledge of intellectual property, in particular patent information.

    Knowledge of approaches and tools for presenting geospatial information.

    4.Organizational Competencies

    1.Communicating effectively.

    2.Showing team spirit.

    3.Demonstrating integrity.

    5.Producing results.

    6.Showing service orientation.

    7.Seeing the big picture.

    8.Seeking change and innovation.

    9.Developing yourself and others.

    5. Information

    Mobility : WIPO staff members are international civil servants subject to the authority of the Director General and may be assigned to any activities, office or duty station of the Organization.

    Accordingly, the selected candidate may be required to move from time to time to new functions and / or to another duty station.

    Annual salary :

    Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment.

    The post adjustment (cost of living allowance) is variable and subject to change without notice in accordance with the rates as set within the UN Common System for salaries and allowances.

    The figures quoted below are based on the January 2019 rate of 69.4 %

    Currency USD

    Salaries and allowances are paid in Swiss francs at the official rate of exchange of the United Nations.

    Please refer to for detailed information concerning salaries, benefits and allowances.

    Additional Information

  • Initial period of two years, renewable, subject to satisfactory performance. No fixed-term appointment or any extension hereof shall carry with it any expectancy of, nor imply any right to, (further) extensions or conversion to a permanent appointment.
  • This vacancy announcement may be used to fill other posts at the same grade with similar functions in accordance with Staff Rule 4.9.5.

    Applications from qualified women as well as from qualified nationals of unrepresented Member States of WIPO and underrepresented geographical regions are encouraged.

    Please click on the following links for thelist of and thelist of and the WIPO Member States in these regions.

    The Organization reserves the right to make an appointment at a grade lower than that advertised.

    By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO at a later date, if that employment resulted from such willful misrepresentations.

    In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of an identification and of the degree(s) / diploma(s) / certificate(s) required for this position.

    WIPO only considers higher educational qualifications obtained from an institution accredited / recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO).

    The list can be accessed through the link : . Some professional certificates may not appear in the WHED and these will be reviewed individually.

    Additional testing / interviewing may be used as a form of screening.Initial appointment is subject to satisfactory professional references.

    Additional background checks may be required.

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