vor 5 Tg.

IMPORTANT NOTICE REGARDING APPLICATION DEADLINE : please note that the deadline for applications is indicated in local date and time.

1. Organizational Context

a. Organizational Setting

The post of Director - Enterprise Solutions Division is located in the Department of Program Planning and Finance, Administration and Management Sector.

The Department hosts the portfolio of ERP projects, which is due to complete its transition to operations by the end of 2018.

The delivery of projects has resulted in a significant increase in the footprint of the ERP system that now spans across a number of key functions including finance, procurement, travel management, program planning and budgeting, risk management, recruitment, human resource operations and workforce planning.

WIPO now needs to establish the long term integrated operational and projects structure that will be responsible for the management and evolution of the ERP system in line with the business needs.

Over 90 percent of WIPO's revenues are derived from fees for services to the global economy. WIPO's ERP includes its payment and revenue management platform that provides quality services to WIPO's fee-

paying users of the Global IP systems (including the PCT, Madrid and Hague systems) and the network of IP Offices.

b. Purpose Statement

WIPO's integrated ERP system is now a critical system and an asset that needs to be strategically managed and sustained.

To this end, it is very important to ensure integrated and coherent direction and management of the teams that are currently engaged in the delivery of projects, operations and ongoing enhancements.

WIPO is therefore seeking to engage a Director - Enterprise Solutions Division.

The Director will provide leadership and vision to the Division, with the aim to achieve a higher level of maturity and ensure effective operation and evolution of the ERP system in line with business needs, and with a focus on service excellence, quality and integration.

The incumbent will also oversee the transformation and preparation for the shift towards the cloud, in line with the Organization's ICT strategy.

c. Reporting Lines

The incumbent reports directly to the Director (Controller), Program Planning and Finance Department, Administration and Management Sector.

2.Duties and Responsibilities

The incumbent will perform the following principal duties :

a. Direct the Division's portfolio of work and take overall management responsibility for its human and financial resources, determining priorities and allocating resources for the timely and quality delivery of work products in accordance with WIPO's results-

based management framework; develop and periodically review work plans, budgets, project plans and strategies; determine and track Key Performance Indicators (KPIs) to make sure objectives are met.

b. Lead, manage and motivate the team, ensuring the appropriate level of supervision and coaching through a period of change, including : continuous improvement in quality management, skills transformation, process maturity, alignment with best practice, introduction of service model improvements and the management of service providers.

c. Oversee and direct the effective delivery of services and projects related to the integrated ERP systems; assume responsibility for Service Level Agreements with business users and ensure that service levels continuously improve.

d. Ensure quality and timely reporting; prepare reports for the governing bodies as required; manage risks and issues on a continuous basis escalating promptly to senior management for speedy resolution.

  • e. Engage with the organizational initiatives to ensure that plans for the Division / ERP systems are aligned with those of the business sectors;
  • maintain strong relationships with internal customers (business process owners) to ensure solutions continually meet the evolving business needs, to establish a shared future vision from a business and technical perspective, and to evolve the application architecture in a cohesive and market aligned manner to ensure WIPO remains up to date with a modern and supportable landscape of applications.

    f. Establish strong partner relationships that promote a shared risk / reward model, ensuring contracts are managed and that delivery of work is on time, of satisfactory quality and at an acceptable cost.

    g. Ensure the costs of providing solutions are controlled and link to business benefits so that WIPO gradually achieves a greater return on investment.

    h. Monitor relevant technology trends and developments in the external environments and assist in the development of strategies for sustainability, including the use of cloud services.

    i. Undertake other duties as required.


    Advanced university degree in Information Technology, Business Management or a related field. A first-level university degree plus two years of relevant experience in addition to the experience below may be accepted in lieu of the advanced university degree.


    Certification in program management and architecture frameworks such as MSP and TOGAF.

    Certification in a recognized project management methodology, such as PRINCE2, and ITIL Foundation.


    At least 15 years' relevant professional experience, including of undertaking projects to effectively implement ERP or similar business systems and transitioning solutions into an operational ICT support environment.

    Experience transforming and leading ICT operations of ERP or similar business systems.

    Experience of change management in relation to implementation and service delivery of ERP or similar business systems.

    Experience in managing mid to large sized teams including staff, individual contractors and service providers.


    Experience of coaching / mentoring individuals through a transformation process.


    Excellent knowledge of written and spoken English.


    Knowledge of other UN languages.


    Familiarity with and proven use of structured methodologies for project and service management.

    Broad understanding of all aspects of IT and good understanding of Oracle products, such as PeopleSoft, BI and Hyperion, Oracle's future strategies and trends.

    Excellent interpersonal and communication skills and ability to establish and maintain effective partnerships and working relations in a multi-

    cultural environment with sensitivity and respect for diversity.

    Excellent analytical and problem-solving skills, including the ability to analyze raw data, draw conclusions therefrom and develop actionable recommendations.

    Strong leadership, people and resource management skills, with the ability to effectively manage and direct diverse teams.

    Strong change management skills, to ensure that changes are thoroughly and smoothly implemented, and that lasting benefits of change are achieved.


    Knowledge of cloud environments and trends in ERP cloud solutions.

    4.Organizational Competencies

    1.Communicating effectively.

    2.Showing team spirit.

    3.Demonstrating integrity.

    5.Producing results.

    6.Showing service orientation.

    7.Seeing the big picture.

    8.Seeking change and innovation.

    9.Developing yourself and others.

    5. Information

    Mobility : WIPO staff members are international civil servants subject to the authority of the Director General and may be assigned to any activities, office or duty station of the Organization.

    Accordingly, the selected candidate may be required to move from time to time to new functions and / or to another duty station.

    Annual salary :

    Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment.

    The post adjustment (cost of living allowance) is variable and subject to change without notice in accordance with the rates as set within the UN Common System for salaries and allowances.

    The figures quoted below are based on the November 2018 rate of 70.0 %

    Currency USD

    Salaries and allowances are paid in Swiss francs at the official rate of exchange of the United Nations.

    Please refer to for detailed information concerning salaries, benefits and allowances.

    Additional Information

  • Initial period of two years, renewable, subject to satisfactory performance. No fixed-term appointment or any extension hereof shall carry with it any expectancy of, nor imply any right to, (further) extensions or conversion to a permanent appointment.
  • This vacancy announcement may be used to fill other posts at the same grade with similar functions in accordance with Staff Rule 4.9.5.

    Applications from qualified women as well as from qualified nationals of unrepresented Member States of WIPO and underrepresented geographical regions are encouraged.

    Please click on the following links for thelist of and thelist of and the WIPO Member States in these regions.

    The Organization reserves the right to make an appointment at a grade lower than that advertised.

    By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO at a later date, if that employment resulted from such willful misrepresentations.

    In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of an identification and of the degree(s) / diploma(s) / certificate(s) required for this position.

    WIPO only considers higher educational qualifications obtained from an institution accredited / recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO).

    The list can be accessed through the link : . Some professional certificates may not appear in the WHED and these will be reviewed individually.

    Additional testing / interviewing may be used as a form of screening.Initial appointment is subject to satisfactory professional references.

    Additional background checks may be required.

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