SAP OTC Application Support Manager
VF Corporation
Stabio
vor 3 Tg.

GENERAL SUMMARY :

The SAP OTC Application Support Manager, as a key member of the VF application maintenance services (AMS) support team, will be accountable for AMS activities in the OTC stream.

PRIMARY ACCOUNTABILITIES :

  • Lead OTC AMS Stream consisting of internal and external resources
  • Manage Business relationship. Ex : Leading Weekly / Monthly / adhoc meetings with Senior Business stakeholders.
  • Support, Promote Endorse Enforce ITIL Processes, e.g. : Incident, Problem and Change Management.
  • To manage / escalate any delivery issues in alignment with business, vendors and internal team.
  • Drive ad hoc war-room activities for escalated events / incidents.
  • Manage key vendor relationships within the OTC stream.
  • Coordinate Vendor activities and Measure SLA based performance of services provided.
  • Support the design of CR’s to the SAP functional solution, including configuration, and functional design.
  • Contribute to the Translation of the business requirements into specific application or process designs covering both functional and non-functional aspects.
  • Participate in design activities, from fit / gap analysis to application and / or process design specification.
  • Occasionally support activities such as; training, testing, documentation, etc.
  • QUALIFICATIONS :

    The requirements listed below are representative of the knowledge, skills, and / or abilities required for the individual to be successful in this position.

  • 10+ years of experience in the technology profession focused on ERP support and management.
  • 3+ years of experience as Manager.
  • Experience in supporting large and complex SAP implementations, and designing and configuring to meet business requirements.
  • Experience in working with business process / activity owners in understanding business issues and solution prioritization.
  • Ability to pro actively drive for success and deal with challenges
  • Facilitate meetings, stick to agenda, drive minutes, drive next actions,
  • Act under pressure
  • Proven ability to translate business requirements into functional requirements that map to technology capabilities.
  • Experience working with technical architects and developers on technical design and development.
  • Decision making skills
  • Ability to apply situation Triage identify, prioritize, execute
  • Able to work into an international environment
  • Fluency in spoken & written English
  • Solutions and results-oriented
  • Communication skills
  • ITIL Foundation framework skills
  • Quick learning capabilities, entrepreneurial spirit and curiosity
  • Customer satisfaction oriented
  • Able to work in team
  • SAP QUALIFICATIONS

  • Article Master Data (Basic)Material masterAssortments
  • Customer Master Data (Basic)General integration with Sales processes
  • Sales Order Management (Expert)Order To Cash ProcessIntercompany processesConsignment and ConcessionVAS management
  • Pricing management (Expert)Pricing Schemas and ConditionsDiscountsRebates
  • Allocation Run (Expert)
  • Logistic execution knowledge (Basic)STO / IC Purchase OrderOutbound / Inbound DeliveryHandling Unit Management
  • Billing and Invoices (Basic)Billing creation and integration with Finance
  • Integration (Basic)IDOC Management
  • PROCESSES TO BE SUPPORTED

  • Sales Contracts
  • Orders processing
  • EDI integration
  • Pricing Management
  • Value Added Services for Sales
  • ATP & Allocation Run
  • Product assortment and listing
  • Delivery Outbound Processing
  • Rebates
  • Credit Management
  • Returns and substitutions
  • Billing
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