Service Portfolio Specialist (m/f/d)
Zürich, Switzerland
vor 4 Tg.

My duties

  • Analyse business requirements for ICT Services and align with business goals
  • Create the service portfolio roadmap within the Corporate Service Division and manage its life cycle
  • Assess requirements regarding adjustments, additions and further development of the service portfolio
  • Create KPIs per service and coordinate the goals with Financial Management
  • Manage and assess the quantity / price situation of the services and initiate required chances
  • Define service strategy
  • Responsible for the adjustments to the product catalogue, price list, product descriptions
  • Responsible for the SLAs and framework agreements between IT and the business partners
  • Measure and evaluate the service KPI and identify consequences as well as defining metrics to measure quality progress
  • My qualifications

  • Bachelor's or Master's degree in Information Technology or Business Administration
  • Profound working experience in an equivalent position
  • ITIL V3 foundation certificate (minimum)
  • Good analytical skills and structured working methods
  • Independent and self reliant action in the field of service management
  • High proficiency in spoken and written English and German
  • My benefits

  • You have the possibility to completely restructure the area of Service Management
  • Through your wide approach and analytical nature, you transform and modernize the company globally
  • About Hays IT specialists hold all the cards : for its customers in industry and the public sector, Hays is looking for motivated employees who like looking at the bigger picture and growing with new challenges.

    We make sure that you benefit from our many years of experience in IT recruitment and will find you the right role to suit your skills and interests all completely free of charge to you.

    Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience. My contact at Hays

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