Field Service Engineer (m/f/d) ImmunoDiagnostics
Thermo Fisher Scientific
Lausanne, CH
vor 3 Tg.
source : DirectEmployers Association

When you're part of Thermo Fisher Scientific, you'll do challenging work, and be part of a team that values performance, quality and innovation.

As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $30 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Location / Division Specific Information For almost 50 years, ImmunoDiagnostics, previously known as Phadia, have maintained global leadership in allergy testing and become one of the world's leading autoimmune disease test providers.

We develop, manufacture and market complete blood test systems to support the clinical diagnosis and monitoring of allergy asthma, and autoimmune diseases.

Furthermore, we bring efficiency to labs worldwide through a complete range of laboratory systems based on a technology commonly recognized as the gold standard.

Location : Switzerland - Remote / Field How will you make an impact? + Installation of instruments, upgrades, updates, repairs, and planned maintenance service.

  • Plans and executes Operator Trainings.+ Project management of customer related projects.+ Displays integrity, understanding, tact, fairness, and technical knowledge in all customer interactions.
  • Achieves customer happiness (CAS) targets as specified annually.+ Interacts with customers to offer and close the sale of service contracts and other service products.
  • Collaborates with internal partners to resolve customer issues and improve processes.+ Follows all reporting responsibilities of Remote Service Dispatch, Critical issues, Field Problem Reporting and Field Service Reporting submissions.
  • Performs all duties in strict compliance with Quality Assurance Procedures and Safety guidelines.+ Is familiar with and follows policies that pertain to the handling of spare parts : ordering, usage, returns, physical count, car stock management, etc.
  • Executes Qualification & Validation of Products at customer sites.+ Maintains an up to date knowledge level by attending trainings, staff meetings and remaining up to speed on new products, markets, customers and competitors.
  • Handles travel expenses and follows Thermo Fisher Scientific travel policies and guidelines.+ Other related duties as assigned.
  • How will you get here? Education+ Requires a degree in an engineering field or equivalent.Experience+ Experience in a customer facing technical roleKnowledge, Skills, Abilities+ Analytical and solution driven mentality+ Uses effective questioning to identify customer needs.

  • Exercises judgment setting work priorities and identifies next steps.+ Participates as a positive influence to the team.
  • Quickly adapts to change with positive and constructive feedback.+ Must possess a valid driver's license.+ Fluent in German and English, french would be a plusAt Thermo Fisher Scientific, each one of our 80,000 extraordinary minds has a unique story to tell.
  • Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.Apply today! Thermo Fisher Scientific is an EEO / Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

    Thermo Fisher Scientific is an EEO / Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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