Coordinator of Student Medical Services
Franklin University Switzerland
Sorengo-Lugano, Ticino, CH
vor 2 Tg.

Coordinator of Student Medical Services works 20 hours a week during the weeks in which the majority of students are residing on campus.

The Coordinator works limited office hours during summer, Academic Travel, and when the University is closed. Working hours outside of the regular academic year will be arranged with the Coordinator’s supervisor in advance.

Office hours are flexible and may be revised periodically to adjust for time spent managing regular situations and emergencies.

This position may involve after-hours and weekend work when a student has a serious medical emergency.

Key Areas of Responsibility

  • Screening the medical records of all new students, contributing to the student information database, and interviewing new students and their families about existing health issues prior to their arrival.
  • Working with leaders of Academic Travels to ensure leaders are aware of and feel prepared to handle potential medical issues of students in their travel courses.
  • Providing advice and help during office hours to students with medical issues and helping to arrange appointments and build relationships between students and local practitioners.
  • Responding to student and family inquiries regarding students’ physical health needs.
  • Facilitating response to student medical emergencies and supporting Resident Assistants and staff in crises, as needed (this may involve a commitment beyond regular working hours).
  • Managing internal and external reporting as it relates to student health, administering special testing in the community when necessary.
  • Monitoring local, cantonal, and national public health situations and serving as Franklin’s point of contact with authorities;
  • managing communication regarding public health situations that affect the Franklin community.

  • Coordinating and / or supporting community-wide and individual testing, vaccinations, or other routine actions that protect and enhance student health.
  • Training Resident Assistants to identify and support students who need medical support in emergency situations.
  • Working with the University Counselor to support students with health situations that require a coordinated, integrated approach.
  • Communicating with the University Counselor, Assistant Dean of Residence Life and Student Programming, Coordinator of Recreational Sports & Student Engagement, and Coordinator of Student Health Insurance & Administrative Services to support individual students and their families and provide health information and guidance to the Franklin community in general.
  • Serving as the point of contact between Franklin, medical practitioners, students, and when applicable, their families to ensure students in hospitals and clinics have any necessary assistance.
  • Helping students who have been discharged from the hospital manage their post-clinic care and follow up with students, families, Franklin staff, and medical practitioners as appropriate.
  • Maintaining inventory of medical supplies in locations around campus including in the Office of Student Life, Resident Assistant first aid kits, and medical kits used by leaders of Academic Travel programs.
  • Coordinating several health-related programs each semester in conjunction with the Assistant Dean, University Counselor, Coordinator of Recreational Sports & Student Engagement, and other staff.
  • Performing other duties as assigned, consistent with this position, the department’s goals, and the University’s mission.
  • Additional Responsibilities

  • If trained to do so, providing first aid treatment during in person office hours for minor dressings, scheduled injections, and other treatments that do not require the supervision or administration of a physician
  • Supporting the University Counselor and help manage intake of student appointments and less urgent mental health situations
  • Required Skills and Qualifications

  • Professional experience in a health and wellness setting
  • Near-fluency in both Italian and English
  • Experience managing emergency situations or providing support in crises
  • Preferred Skills and Qualifications

  • Experience in a medical office or facility
  • Nurse-level certification in Ticino
  • Counseling skills and experience
  • Experience with French and / or German may be helpful when supporting students traveling in and around Switzerland
  • Knowledge of or an ability to learn how to review, administer, and explain insurance policy details and processes to students and their families
  • Experience with and an ability to effectively products in the Microsoft Office suite, particularly Excel
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