1 year contract, full time with option to extend
Job Title : Senior Order Manager
Job description :
Provide an enhanced level of responsibility and team support for smooth transactional execution between complex intercompany, intragroup and third party customers and respective suppliers as well as correct system set-
up for intragroup supplies and demand review for third party customers. Act as competent counterpart between assigned customers and various functions in order to guarantee high customer service level.
Achieve operational excellence in terms of quality, cost and compliance.
Major accountabilities :
General Responsibilities :
Monitor and maintain correct system transactions related to order management processes according to defined business cases (e.
g. intragroup supplies) based on planning & master data parameters including the up-to-date status of the order at any point in time
Prepare and ensure availability of all relevant documentations and approvals needed to guarantee steadily product flow
Provide guidance and assist assigned customers for returns, write-off’s, rebates and credit / debit notes according to the established SOPs and guidelines.
Perform system bookings for returns and issue credit notes in a timely manner taking into consideration month-end, quarter-
end and year-end financial timelines.
Define and decide on priorities for physical deliveries in collaboration with Logistics Experts
Perform order confirmation and inbound system booking for manually placed orders
Guide and support third party service provider PLS
Act as single point of contact for escalation issues for your assigned customers, influencing and connecting relevant stakeholders to speed up (system) issue resolution
Maintain a proactive and close communication with customers and suppliers aligning daily business to guarantee a high customer service level at all times
Facilitate communication of intercompany customers and suppliers in alignment with direct communication principles and actively support in case no direct communication is in place
Drive and maintain close relation and involve other functions (Life Cyle Management, QA, Supply Chain, Finance, Artwork, Logistics) to ensure regulatory and quality compliant product supply
Strive for constant process and performance improvement by actively participating in cross-functional initiatives
Ensure compliance with GMP and regulatory requirements (including record management) and continuous improvement of quality relevant processes within area of responsibility
Support and implement new set-ups according to business need (e.g. distribution switches)
Ensure correct system set-up and linkage to partner systems and support regular update on supply parameters (e.g. MOQ, LT) for intragroup supplies
For intra group supplies, prepare and conduct regular supply review meetings with customers and suppliers according to defined matrix
Major accountabilities in addition to the role Order Manager :
Be a role model / reference for the teams for questions related to the operational business
Drive best practice sharing for the team
Lead and support complex projects within Order Management function, participate in cross functional projects
Assess needs, define, describe and implement solutions to achieve process and performance improvements within team, suppliers and customers
Analyze assigned KPIs (incl. NOSCEE), identify route causes and drive improvements
Oversee day-to-day operations for specified business cases
Monitor PLS service performance and identify areas for improvement
Scheduling Role for Cell&Gene Therapies Unit :
Key performance :
Higher education (Bachelor degree) in Supply Chain Management, Business Administration or Industrial Engineering, at least vocational education in commercial professions complemented by additional training in business administration resp.
supply chain management
Languages : English & German
Specific Professional Competencies :