VPN Life Cycle Engineer
Orange
Zürich , Switzerland
vor 5 Tg.

about the role

Shaping tomorrow’s world

Orange Business Services, the B2B branch of the Orange Group, and its 22’000 employees, are focused on supporting the digital transformation of multinational enterprises across five continents.

Orange Business Services is a technology integrator and a value-added service provider. The integrated technologies that Orange Business Services offer range from Software Defined Networks (SDN / NFV), Big Data and IoT, to cloud computing, unified communications and collaboration, as well as cybersecurity.

Orange Business Services’ customers include over 3’000 renowned multinational corporations at an international level.

With main offices in Geneva and Zurich, Orange Business Services Switzerland reinforces its position to serve multinational customers based in Switzerland.

To complete our team, we are looking for a

VPN Lifecycle Engineer

This role sits within the Customer Service & Operations business unit and is based in Zurich, Switzerland. Its main mission is to ensure a strong performance of the technical solutions provided to the assigned customer(s).

Purpose :

Maximize the quality of the delivered services and customer satisfaction by validating the provided detailed technical design of complex VPNs in terms of feasibility, ensuring on-

time and error-free implementation and proactive network auditing.

Provide level 3 Incident Management support.

Responsibilities : Incident Management :

Incident Management :

  • Provide level 3 Incident Management support
  • Release Management :

  • Manage customer expectations of releases and rollouts for on-time and error free MACDs.
  • Develop new configuration releases and templates to implement a solution (MACD).
  • Specify with the customer the acceptance testing procedures for complex MACDs in relation to the WAN / LAN infrastructure
  • Ensure that all configurations / changes being rolled out are secure and traceable via CMDB
  • Make sure that customized release management and policies are defined and implemented through appropriate tools and processes
  • Ensure that definitive authorized versions of all software CIs are stored (Definite Software Library)
  • Availability Management :

  • Increase Resilience and minimize the effect of component failures by proposing alternative solutions when required
  • Minimize the effect of planned downtime by implementing changes effectively with the capability for swift workarounds
  • Maintain high network security standards via regular audits of the implemented infrastructure
  • Increase reliability by reviewing proposed solutions (e.g. in terms of single points of failure) and by ensuring an overall robustness of the solutions
  • Implementation of technical recommendations outlined in service improvement plans
  • IT Service Continuity Management

  • Ensure service continuity by reducing the impact of a disaster or major failure through operational validation of the MACDs
  • Reduce the vulnerability and risk to the customer service by effective risk analyses and risk management
  • Produce recovery plans to support the customer’s service continuity plans by maintaining accurate customized solution documents and recovery plans in the CMDB
  • Educational background :

  • Degree in telecommunications field
  • Cisco certificate level strongly recommended, CCIE advantageous
  • Professional Experience :

  • At least 3 years experience in a similar role
  • Knowledge and skills :

  • Knowledge of the following : TCP / IP, MPLS, IPX, ATM, Frame Relay, BGP4, OSPF, EIGRP, RIP, VoIP, IPT, IPSec, UNIX foundation
  • Background of CISCO Family Systems
  • Customer Service Attitude
  • strong organization skills
  • Attention to detail
  • strong time management
  • Team Spirit
  • Fluent written and spoken English required (German and / or French desired)
  • department

    Customer Services & Operations

    Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.

    Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

    Regular

    Bewerben
    Zu Favoriten hinzufügen
    Aus Favoriten entfernen
    Bewerben
    Meine Email
    Wenn Sie auf "Fortfahren" klicken, stimmen Sie zu, dass neuvoo Ihre persönliche Daten, die Sie in diesem Formular angegeben haben, sammelt und verarbeitet, um ein Neuvoo-Konto zu erstellen und Sie gemäß unserer Datenschutzerklärung per Email zu benachrichtigen. Sie können Ihre Zustimmung jederzeit widerrufen, indem Sie diesen Schritten folgen.
    Fortfahren
    Bewerbungsbogen