Product Support Engineer
Varian Medical Systems Inc
Baden, Switzerland
vor 3 Tg.

About Varian

When you join Varian, you’re joining an organization with nearly $3 billion in annual revenue, and more than 6,500 team members across more than 30 countries.

You’ll be backed by a culture that is centered on fostering your creative potential, and experience the full support of an organization and leadership committed to inspiring you to do your best work.

Bring your talent to a place where your work will help fight cancer. Join Varian’s Oncology Systems team, and the work you do can make a difference by helping to create a world without fear of cancer.

We develop and manufacture products and solutions that innovate, support and streamline cancer-fighting solutions worldwide.

Our teams have a common drive to help others, and a passion for excellence. Join Varian and add your talent to the fight against cancer.

Job Description

You will be part of our Product Support Engineering team with focus on Surface Guided positioning, Surface Guided motion management and X-

ray imaging for IGRT radiotherapy devices. As a Product Support engineer, you interact with our technical field support teams as well as with our development teams.

You will be working in a team of highly skilled engineers and conduct technical investigations, support the field service personnel, author service documentation and provide feedback to the R&D engineers.

Specific Responsibilities

  • Drive technical investigations for complaints initiated by our customers. This includes diagnosing, troubleshooting, and debugging complex systems
  • Provide technical support to installation- and field service engineers
  • Author technical documentation for the field service organization
  • Support the installation and service teams during new product roll outs, ensuring that feedback is obtained and incorporated into subsequent releases
  • Provide service requirements to design and development teams for new products
  • Respond to situations where first level and second level field service support was not able to isolate or fix problems in malfunctioning equipment or software
  • Report design, reliability and maintenance problems or bugs to engineering teams
  • Job Requirements

  • B.Sc. or M.Sc. in electrical engineering or a comparable degree
  • Sound expertise in electronics and software
  • High level of analytical skills
  • Solid English both spoken and written, German is a plus
  • Reliable, tenacious, team-oriented
  • Auto didactic skills to quickly familiarize with new areas
  • You enjoy detective work and troubleshooting. You are communicative and eager to support others. You work structured and have an eye for details.

    In addition, you can express your ideas and research in written form. You are used to working independently, but open to discussing ideas and solutions with your colleagues.

    You thrive in an international work environment and in cultivating your contacts with partners in Europe and overseas.

    Become part of our team

    At Varian, our culture is centered on fostering the creative potential of every employee through teamwork and collaboration.

    Our technologies touch millions of lives every day, and this inspires us to do our best work every day. By using your talent, ambition and creativity, you can build a career that allows you to make a real difference in people’s lives.

    You’re just one click away from the most impactful work you’ll ever do. Apply now and join our mission to help save lives.

    Someone, somewhere, will be glad you did.

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