Senior Specialist Subject Matter Expert
Weystrasse, Lucerne, Switzerland
vor 2 Tg.

Job Description

This role is responsible for providing the conduit between the business units (site / hub operations), Global process stewards and Global support functions.

The incumbent will direct the review, design, development and implementation of world class supply chain management solutions, to a consistent level, across the business.

This will be in line with our Global Operating Model (GOM) objectives for Supply and Demand Planning.

Project Management skills are required for this specific role. The junior SME can lean on specific knowledge from the other SMEs where relevant.

The role will operate through a network of Super Users and business unit managers across multiple functions and sites, identifying business process and system improvement opportunities, working with the Process stewards to design and develop best practice process and systems solutions.

The junior SME will then work cross-functional on the project to the implementation and adoption of these standard operating procedures using productive communication and effective change management tools.

The role is highly specialized and requires the post holder to work on their own initiative to drive harmonization and standardization through standard ways of working ensuring the organization meets its compliance objectives through effective process measurement and control.

This is expected to be achieved through effective coaching, mentoring, thought leadership and training of the operational teams whilst ensuring close collaboration with senior business stakeholders and sponsors

Our Supply Chain team ensures inventory is consistently available to meet customer demand. We coordinate all aspects of supply through supply planning, sourcing, making, inventory management, packaging and delivery.

We partner across the Marketing, Finance and Manufacturing organizations to build a robust demand and supply plan and ensure we get products to the right customer, at the place, at the right time.

Primary activities include, but are not limited to :

  • Assessment of business needs Consults with business units to determine business, functional and technical requirements and solutions, making effective use of our systems, to drive efficient supply chain planning processes.
  • Provide guidance to secure better leverage from processes and systems to deliver greater business benefitOrganise / Attend design workshops to define future process / systemsSign off statement of requirements / functional specifications / new business processes

  • Project and change management to deliver new ways of working process or system to agreed time and budget Work closely with business units and other senior stakeholders to understand interdependencies between projects impacting the business unit so that robust achievable Project plans can be agreedUndertake change readiness assessments to ensure business unit personnel are ready for changeLead cross functional teams, coordinate and integrate the functional / tactical project management activities in close collaboration with Supply chain, business units, CoE and other stakeholders .
  • Identify and manage key stakeholders ensuring effective communications plans are in place

  • Implementation of standard operating Procedures (SOP’s), work instructions that promote industry best practice Develop training programs to ensure the stakeholder groups are up to date with the latest compliance requirements and initiativesSchedule and manage the training processDeliver training and capture user feedbackSign off training as complete and hand over to the businessMonitor the Operating principles and standard ways of working
  • Support and continuous improvement Provide on-going specialist planned and ad-hoc support to users and Superusers within the business ensuring consistency of approach and continuous improvementSupport the delivery of the GOM objectives for Supply chain planning optimizing service, inventory, quality and IQV.
  • Motivate and communicate Act as an ambassador for good practice within the organization measuring process adherence and working with users to share good practice and motivating them in achieving process improvement
  • Qualification : Minimum Requirements

    Minimum Requirements

  • Degree level or equivalent qualification preferably in a Supply Chain management or Engineering based discipline
  • Lean or 6 sigma qualification or equivalent
  • At least 3 years’ experience in a complex supply chain environment within FMCG, food or pharmaceutical
  • Working level knowledge of Supply chain SAP and other best of breed supply planning systems
  • Project management experience and familiarity with project management tools and techniques. Ability to lead cross functional teams
  • Change management experience essential
  • Fluent in English
  • Additional Skills

  • Well-developed interpersonal skills able to influence at all levels within the organization
  • Ability to understand complex problems and work to robust solutions with various stakeholders
  • Analytical skills with the ability to frame and build concepts and ideas into realistic solutions
  • Excellent written and verbal communication skills
  • Experience in working within a global and culturally diverse organization; ability to work in a dynamic and flexible environment
  • Second and third language skills desirable
  • Ability to manage people in matrix organization structure
  • Our Manufacturing & Supply Division is committed to be the most trusted supplier of bio-pharmaceuticals worldwide. Our facilities, along with our external contractors, suppliers, and partners, create an interdependent global manufacturing network that’s committed to delivering a high quality, reliable supply to customers and patients on time, every time.

    Our company has had a presence in Switzerland since 1963. With a regional office and manufacturing / packaging facility, Lucerne is considered the center of operations.

    Approximately 1,000 people work collaboratively at the four Lucerne locations (Weystrasse, Citybay, Schachen and Kriens).

    A fifth location has been recently established in Zurich, aimed at accelerating the development and commercialization of many of our company’s medicines and vaccines, which supports our mission to save and improve lives around the world.

    The new location has a target date of 2021 for operational readiness.

    We are proud to be certified as a Top Employer Switzerland and Top Employer Europe showing the company’s commitment to our employees and the community around us.

    The Weystrasse building located in the city center of Luzern is headquarter to the local and regional departments of the Animal Health Organization in Switzerland.

    The site’s primary functions include Global Supply Chain Management, regional External Manufacturing and the European Finance Hub.

    Who we are

    Merck & Co., Inc., Kenilworth, New Jersey, USA is known as Merck in the United States, Canada & Puerto Rico. We are known as MSD in Europe, Middle East, Africa, Latin America & Asia Pacific.

    We are a global biopharmaceutical leader with a diverse portfolio of prescription medicines, oncology, vaccines and animal health products.

    We are driven by our purpose to develop and deliver innovative products that save and improve lives. With 69,000 employees operating in more than 140 countries, we offer state of the art laboratories, plants and offices that are designed to Inspire our employees as we learn, develop and grow in our careers.

    We are proud of our 125 years of service to humanity and continue to be one of the world’s biggest investors in Research & Development.

    What we look for

    In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come.

    We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth.

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