Solutions (Senior) Specialist Point Of Care IT Solutions
For our Global Customer Support department (GCS), we are looking for a (Senior) Support & Training Specialist to cover our Point Of Care IT Solutions.
In this versatile position you act as a product trainer and support specialist at the pivotal point between our local affiliates and our global departments.
What you can expect of this position :
To work in a global international environment
To be offered a career path in IT Product Services
To join an open and motivated team
Responsibilities of the position :
Create, conduct and maintain product trainings for both class room training and e-learning for end customers, first level support, regional trainers and global staff
On-site support for local and regional service and training activities
2nd level product support for affiliates and regions in order to minimize system down times supporting the resolution of customer problems with quick fixes and workarounds
Write service manuals, publish and maintain service and quality notifications and other service relevant information and review the content of Operator Manuals
Contribute to the knowledge transfer from manufacturer or R&D (new products or product care projects) to provide comprehensive system knowledge to trainers, service representatives, customers, Product-
and Marketing Managers and Case Monitoring & Resolution Unit members
On-site customer support for Point Of Care IT Solutions projects
The following qualifications are required to be successful in this role :
You have a clinical biochemistry or medical-technical background with a strong interest in IT or have an education / degree as an IT professional combined with experience in medical laboratories
Strong verbal and written communication skills, especially in English, are essential
Working in a customer-oriented and international environment motivates you
Proven experience in customer support for complex IT installations
You are willing to travel internationally to up to 20% of your working time
You have explicit analytical skills and enjoy trouble shooting / solving customer requests
Who we are Roche Diagnostics International Ltd in Rotkreuz is one of the world's leading providers of diagnostic system solutions for clinics, laboratories and doctors' offices.
The company employs over 2200 people in Rotkreuz and is one of Roche Diagnostics' main sites. Read more.
Roche is an equal opportunity employer.