At a Glance :
As our Quality Specialist you will be working in the field of complaint and warranty management and in this role you will be innovating the way we do things to make On smarter, more agile and to continuously improve our products.
You will be creating data-driven reports and dashboards to identify product quality issues and trends. You will then investigate and collaborate closely with our Production / QA and R&D Teams in order to initiate and drive product improvements.
Your Team :
You will be part of the Quality Team based at our Headquarters in Zurich. We work closely as a global team and collaborate mainly with Production / QA Teams in Asia and also our R&D Teams.
You will as well be the interface for product quality related topics between other Teams such as Supply, Logistics / 3PL warehouses and Customer Service Teams.
Your Mission :
Monitor, analyze and evaluate product quality / warranty data and trends
Create meaningful and effective product non-compliance reports and dashboards
Plan, coordinate and oversee quality inspections at our 3PL warehouses worldwide
Perform product inspections at our HQ in Zurich and create quality reports
Investigate and make initial impact / risk assessments in case of product non-compliance and create effective reports for stakeholders
Close collaboration with R&D and Production / QA Teams to drive product improvements procedures and participate in corrective / preventative action discussions
Collaborate with various departments to answer and discuss product quality related questions
Create training material and operating manuals and do Quality / Warranty related training sessions for Customer Service and Sales Teams
Drive continuous improvement projects to establish and support external complaint and quality related processes
Establishing and writing Standard Operating Procedures (SOP’s) for new processes to ensure efficiency and clarity
Your Story :
At least 3 years of work experience in a quality / warranty related role (preferably footwear and sporting goods)
Strong attention to detail (particularly on physical product but as well as on data)
Pro-active, structured problem-solving skills and a solution-oriented mindset
Data-driven personality with profound experience and excellent data collection and analysis skills
Ability to understand and translate data outcome into business action steps
Solid understanding of Supply Chain Management and Footwear production
Highly motivated and capable of working in a self-driven, entrepreneurial and international environment and feel comfortable to independently manage various stakeholders
Proficiency in English and effective communication skills
What we offer :
We offer a dynamic, challenging and sportive environment that has been ranked as the fastest growing sports company’ of its time.
With offices across the globe, we are an international team who is hungry to innovate and build something incredible. We foster an active environment where each individual thrives for excellence and can achieve their full potential.
This is where your work matters, you’re hands-on and your team members are amongst the very best in their respective disciplines and fields.
If you are driven to bring On to the next level, curious about the opportunity and want to be part of our growing team send us your application, and join the ONiverse!