Are you a proactive IT professional with a passion for partnering with the business to provide innovative IT solutions? In this new position, we are seeking an experienced and hands-
on IT Demand Manager to build collaborative relationships with key stakeholders in our Sales, Marketing and Medical departments and to deliver high business value, by analyzing processes and proposing effective solutions while also being accountable for a successful implementation.
In this role, you will report to the Head of Digital Enterprise Architecture and Demand Management and will be part of the Global IT team.
Your tasks and responsibilities will include the following :
Build relationships with the business, conducting regular meetings with your customer (stakeholder) network.
Understand business processes and trends of business function.
Identify customer requirements and create requirements documentation and business processes analysis, as required. Assist project managers, as required.
Actively influence business and suggest / drive effective IT solutions, aligned with the Vifor Pharma strategy and architecture.
Define common processes and tools in collaboration with business and IT.
Act as an escalation point for customer service issues and complaints.
Manage the resolution of customer complaints.
Conduct regular customer satisfaction surveys and provide periodical reports on Demand Management KPIs.
Conduct capacity planning for your customer(s).
Define and agree on future state architecture with related business area in agreement with x-functional IT architecture.
Define and agree on long-term investment plans to realize future architecture.
Responsible for CAPEX + OPEX of related business area.
The ideal candidate holds a Bachelor’s degree or equivalent, preferably in a technology of business discipline, in addition to the following experience :
Minimum of 8 years’ experience in the IT industry, including 5 years’ experience in Business Analysis
Excellent understanding of business concepts and processes in Sales and Marketing, as well as of one of the leading CRM and Digital
Marketing IT solutions (eg Cegedime, Veeva etc). Must speak and understand business language.
Very good ability to create strategies, concepts, business cases, processes, policies to continually improve business performance and productivity.
Good understanding of the relevant regulations, such as GxP / CSV.
Good overall integrated knowledge of a pharma business and the related IT solutions.
Familiarity with programming languages, open source technology, databases, system architectures, etc.
Project management experience; especially with agile methods
Professional level in English, both in oral and written communication
You are proactive and entrepreneurial in your approach, with the experience, authority and leadership to partner with stakeholder holders from the business.
You demonstrate strong collaboration and influencing skills which, combined with your excellent communication skills, enable you to drive strategic, digital initiatives.
You take full accountability for delivering on your promises to your customers and following up with stakeholders within IT.
You are able to adapt to new systems and processes. You work with a positive attitude and act as a role model for others, in line with the Vifor Pharma Values.