At Lonza, we invest in great people. We encourage our employees to challenge themselves and we offer an environment that fosters creativity and success.
Headquartered in Basel, Switzerland, we operate production, R&D, and business sites around the world, including Europe, North America, and Asia.
Our vision :
We strive to be the leading supplier using science and technology to improve the quality of life.
Our mission :
We work with passion, using advanced technologies, to transform life science into new possibilities for our customers.
Do you want to help us as we shape the future of this great organization?
Job Description Summary
As Business Analyst you will consult and support internal Partners with the introduction and the further development of applications in a high regulated environment for Logistics, Production and Warehouse management.
While the main system in focus is SAP ERP, additional systems might be added later on. Collecting and identifying requirements, the analysis of business processes, the creation of concepts and the implementation of innovative Solutions by customizing the System will be one of your main tasks.
You will take over responsibility as SAP Expert and as leader of subprojects in an international environment.
Key responsibilities :
Identify user requirements, consult internal stakeholders in terms of IT solutions, work out concepts and specifications, moderate workshops, configure and customize systems, take responsibility for content of test scripts, execute functional testing and support business testing, contribute to the creation of training documentation, provide trainings, prepare and perform data migration activities, enforce global process and system governance, adhere to GMP and quality policies;
Collaborate with infrastructure, process integration, development and authorization partners to deliver requested standard and or custom IT solutions.
Manage external parties such as IT consultants and service providers in the context of project and system changes. Oversee their solutions ensure adherence with Lonza standards and guidelines;
Transfer new applications to the support organization. Delegate common incidents and problems to the IT support organization.
Provide 3rd level support for complex incidents. Contribute to the resolution of critical / urgent incidents;
Actively contribute to the continuous improvement of Lonza custom IT business applications. Get familiar with newest generation IT solutions and advise internal partners on innovate IT technologies.
Required skills and qualifications :
University (Bachelor) degree and / or equivalent knowledge through experience;
Intermediate experience in business applications projects;
Certification as IT Solution Consultant or Technical IT Expert would be an asset;
Knowledge on system configuration and / or customization, IT project methodology, GMP system validation principles;
Fluent English and German;
Good understanding of the business processes and concepts being used, ability to effectively collaborate and communicate with internal and external partners (presentation and moderation skills);
Team player, communicative, pro-active, self-reliant, self-confident, structured, ability to understand and deal with complex situations.