Are you passionate about IT Service Management and the cloud? Do you love Microsoft technology, and have a passion for helping customers regarding process and optimization?
Do you want to be part of an international team that has enabling solutions around cloud automation, governance and operations?
If so, you might have found your dream job posting
The face of business is continuously changing with Digital Transformation, AI, DevOps, blockchain etc. The IT Service Management principles of the past have evolved and so has our practice.
Our new name Modern Service Management represents the shift from Customer Guidance to Customer Enablement and growing interest in turnkey solutions tailored for our customers’ environments that help them realize the value of their transformation journey.
Our changed name also enhances our alignment to Microsoft's full technology portfolio and Microsoft’s overall Digital Transformation messaging.
How MSM helps
A lot of customers are not successful in or dissatisfied with their IT transformation. Usually not because of the technology falling short, but because of failure to adapt their people responsibilities, process flows and governance models.
MSM addresses those components for cloud and other leading-edge transformations (Security, AI, etc.).
Our services remove operational blockers, accelerate cloud adoption and make the customer IT team a Microsoft advocate by enabling them to effectively plan, operate and control their modernized IT Services.
This is a competitive differentiator from other cloud providers as we focus on upskilling our customers' IT organizations so they understand how their roles will change within the new cloud paradigm.
As a Microsoft IT Service Management professional you will be part of a Western Europe team of MSM professionals who sit in the Culture and Cloud Transformation Experience group.
The work you do for customers is closely aligned with cloud success account managers, cloud solution architects and technical customer engineers and can range from shorter engagements 1 to 2 week standard services to longer custom ones.
Your main goal will be to enable our customers to achieve business value through accelerated , Digital transformation and productive use of Microsoft services and technologies aligned to our Cloud Strategy.
This is by nature a very independent role where you work and constantly learn in a in larger geographically dispersed team.
Traits are : hold your own at the customer, seek out new initiatives, build on other people’s work, be creative and have fun.
how you helped raise internal awareness of our MSM services but also if you spotted or even created opportunities to help customers do more with our MSM services.
As with any Customer Engineering role, achievement of the expected utilization target is key to success.
Technical / Functional Skills
Your background is preferably one with a technical focus and you have awareness of systems management technologies. Within your previous operations process experience you should be familiar with some of the following : Six Sigma methods, IT Governance frameworks such as Cobit, IT standards like BS15000 and ISO20000, SCRUM, Agile, SAFe, Lean IT.
Personal Attributes / Interpersonal Skills
You need to be confident in articulating abstract concepts and argue these both verbally and in formal written documents.
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