What will you do?
Contributes to the overall Service Targets with respect to Bookings, Revenues, Service Profit and Overhead Cost while following all internal rules, processes and practices (as they are described)
Main Activities / Responsibilities
Performs all Service Activities in line with internal rules and customer regulations
Assure responsive telephone support and diagnostic as well as on-site Services to exceed customer’s expectation and making them successful by using TMO instruments.
Actively promote our contract products. (80%)
Always ensure highest professional relationship with our customer base to achieve customer loyalty and escalate issues if necessary to solve critical tasks in the fastest way possible.
Follow our ethical business conduct guidance.
Is responsible to manage the companies assets provided, such as Car Stock / Inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc.. (5%)
Optimize the own work schedule by coordinating with all the necessary partners for service planning / scheduling (Dispatching function, Team Lead, others). (5%)
Is responsible to report accurate a timely of all activities as required (e.g. Field Service Reports, Expense Reports, etc.) (5%)
Assures alignment of all activities at the customer site with the rest of TMO and informs other part of TMO of important information with respect to our customers (e.
g. information about new purchases to sales / lead generation) (5%)
How will you get here?
Professional background in Electronics / Chemistry / Engineering or related subjects
Minimum 1-5 years experience servicing analytical equipment or equivalent applications specialist experience.
Knowledge, Skills, Abilities
Strong problem solving skills
Good verbal and written communication skills, ability to work across all levels, functions and regions
Demonstrated organizational skills with the ability to handle multiple tasks with different priorities
Excellent inter-personal, self-motivational and negotiating skills
Willingness to travel mainly within the appointed region but frequently as well through Europe / European Territory. For training or special calls, international traveling including all EMEA Territory and the US is required.
English and French fluent, German language skills beneficial
Willingness to travel mainly within the appointed region but frequently as well through Europe / European Territory.