Field Service Engineer (all genders) Spectroscopy
Thermo Fisher Scientific
Basel, Switzerland
vor 2 Tg.

What will you do?

  • Contributes to the overall Service Targets with respect to Bookings, Revenues, Service Profit and Overhead Cost while following all internal rules, processes and practices (as they are described)
  • Main Activities / Responsibilities

  • Performs all Service Activities in line with internal rules and customer regulations
  • Assure responsive telephone support and diagnostic as well as on-site Services to exceed customer’s expectation and making them successful by using TMO instruments.
  • Actively promote our contract products. (80%)

  • Always ensure highest professional relationship with our customer base to achieve customer loyalty and escalate issues if necessary to solve critical tasks in the fastest way possible.
  • Follow our ethical business conduct guidance.

  • Is responsible to manage the companies assets provided, such as Car Stock / Inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc.. (5%)
  • Optimize the own work schedule by coordinating with all the necessary partners for service planning / scheduling (Dispatching function, Team Lead, others). (5%)
  • Is responsible to report accurate a timely of all activities as required (e.g. Field Service Reports, Expense Reports, etc.) (5%)
  • Assures alignment of all activities at the customer site with the rest of TMO and informs other part of TMO of important information with respect to our customers (e.
  • g. information about new purchases to sales / lead generation) (5%)

  • How will you get here?
  • Education

  • Professional background in Electronics / Chemistry / Engineering or related subjects
  • Experience

  • Minimum 1-5 years experience servicing analytical equipment or equivalent applications specialist experience.
  • Knowledge, Skills, Abilities

  • Strong problem solving skills
  • Good verbal and written communication skills, ability to work across all levels, functions and regions
  • Demonstrated organizational skills with the ability to handle multiple tasks with different priorities
  • Excellent inter-personal, self-motivational and negotiating skills
  • PC skills
  • Driving License
  • Willingness to travel mainly within the appointed region but frequently as well through Europe / European Territory. For training or special calls, international traveling including all EMEA Territory and the US is required.
  • English and French fluent, German language skills beneficial
  • Driving License
  • Willingness to travel mainly within the appointed region but frequently as well through Europe / European Territory.
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