We are seeking a full-time Cloud Support Specialist to support, manage and maintain Cloud Computing technologies, applications and database platforms.
Provide incident first level support for Cloud technologies
Deployment of applications and services into AWS using a variety of automation tools such as Cloudformation, Terraform and Cloud provider API's.
Troubleshooting, performance tuning and optimization of cloud-hosted applications and services in AWS, including cost optimization.
Working with application development teams using continuous delivery practices and toolsets, ie. Git, Jenkins, automated testing tools.
Ensuring security methods and processes are in-line with security policies.
Authoring technical documentation to a high standard.
Liaising with 3rd party vendors and support providers for timely resolution of issues
Provide advice to application projects to facilitate their adoption of Cloud
Promote and realize automation opportunities across application deployment, maintenance and operational activities
Work with internal and external stakeholders to build capabilities that support strategic work practices such as DevOps and Agile
Work with internal stakeholders s to have visibility and governance over their pay-as-go infrastructure.
Understanding of Infrastructure as code
Communicate with stakeholders
Qualifications, Experience And Skills
Bachelor's degree in Computer Science, Information Systems, or equivalent
Demonstrated experience with cloud hosted technologies with AWS (Mandatory) and any related certification is a plus
Experience with automating, managing and monitoring AWS services : EC2, EBS, ELB, Route53, S3, Cloudwatch, Autoscaling, VPC and RDS.
Familiarity with systems management concepts, capacity / performance management and tuning; and storage and network concepts such as subnetting, DNS and routing / switching
Ability to understand business operations / processes translating them into technical solutions
Ability to work collaboratively in teams with other specialized individuals
Ability to work independently or with minimal supervision
Superior problem solving and analytical skill
Excellent organizational, verbal and written communication and the ability to present information in a clear, concise and complete manner
Self-starter, creative, enthusiastic, innovative and collaborative attitude
Sense of urgency and accuracy
Ability to work in stressful and challenging environment