Senior Service Manager for Swiss Universal Bank Operations, 80 – 100% #148400
Credit Suisse
Zürich, Region Zurich, Switzerland
vor 4 Tg.

We Offer

Are you looking for a challenging and transformational role within the Service Delivery of the Swiss Universal Bank (SUB) Operations Division?

Then this is your chance! We lift service management to the next level by further developing our capabilities in key account management, advanced insights, proactive steering and service agility transformation.

  • You will support our senior management in reporting, monitoring and steering of the Opera-tions service portfolio and service delivery to all client segments of SUB.
  • Take responsibility for key accounts and further develop service relationship management with internal providers and front receivers.
  • Identify service efficiency and effectiveness, use opportunities, collaborate with service re-ceivers and drive (behavioural and digital) service transformation.
  • Lead initiatives to improve service transparency, proactivity and collaboration, based on new technologies (advanced analytics, cognitive intelligence).
  • Further build and maintain our service framework (service inventory, service level agreements, risk / performance scorcards, total cost of ownership, continuous quality improvement).
  • Develop functional expertise in our digitalized front-to-back office processes and act as a single point of contact to our internal partners.
  • You Offer

  • A university degree or an equivalent educational background, preferably with a major in Busi-ness Administration or Finance.
  • 3+ years of working experience within Financial Services industry and preferably expertise in front to back office value chain.
  • Outstanding written and verbal communication and stakeholder-management skills (German and English), particularly the ability to liaise with senior front office as well as other key part-ners.
  • Experience in service, process, quality and project management in combination with a proven track record in leading and driving a culture of change and continuous improvement.
  • You possess analytical and conceptual skills, have a structured way of working as well as you are actively driving results and get things done.
  • Outstanding organizational and time management skills, including the ability to prioritize and multitask.
  • A team-player who is driven and committed and has a positive can-do attitude.
  • As a highly self-motivated person with a precise working approach and strong dedication to timely delivery you achieve supreme standards in both, quantity and quality.
  • Good judgment and common sense decision-making combined with integrity and desire to follow all legal and moral standards
  • You feel at ease in using MS Office, in particular Power Point, Excel, Word and SharePoint.
  • Ms. K. Steiger would be delighted to receive your application.

    Please apply via our career portal. Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success.

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