Vendor Relationship Representative Moen
SMS Assist
Basilea, Suiza
vor 5 Tg.

Summary

The Vendor Relationship Representative supports the department by facilitating, developing and contributing to effective relationships with suppliers and vendors.

Responsibilities

  • Develop and maintain positive vendor relations to ensure superior customer satisfaction
  • Receive and handle customer calls and email requests for services
  • Manage the scheduling and completion of all services assigned by customers
  • Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer / vendor inquiries
  • Identify, research and resolve customer issues using the company’s web-based systems and databases
  • Resolve or escalate all disputes or un-satisfied service confirmations in timely manner
  • Maintain open communication with Vendors in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship
  • Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers
  • Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
  • Enter information into our database and ensure consistency and accuracy
  • Educate clients on the benefits of the SMS Assist service offering
  • Resolve most / all client and Affiliate issues without escalation
  • Provide creative solutions to meet client needs and maximize value
  • Contribute to special projects and continuous improvement initiatives, as requested by Operation’s management or the client
  • Remain on the queue and address all requests
  • Provide management with recommendations to changes in procedures, as needed
  • Foster a positive team environment
  • Ensure confidentiality of internal and external data
  • Perform ad-hoc projects and other duties as assigned
  • Professional Skills

  • Customer Service Proficient
  • Verbal Communication Proficient
  • Written Communication Proficient
  • Teamwork Proficient
  • Relationships Proficient
  • Organizational Awareness Proficient
  • Learning Agility Proficient
  • Problem Solving Proficient
  • Process Orientation Proficient
  • Prioritization Proficient
  • Role Specific Skills

  • Computer Skills : Advanced proficiencies in : Microsoft Word, Excel, PowerPoint, and Outlook
  • People Management Skills

  • This is an individual contributor role
  • Qualifications

    Minimum Qualifications

  • Associate’s Degree or equivalent work experience (0-2)
  • Previous experience in Customer Service role preferred
  • Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

    Duties, responsibilities and activities, and schedule may change at any time with or without notice.

    SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and / or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.

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