Application Support Specialist – VD
Qim Info
Lausanne
vor 5 Tg.

Your tasks

  • System configuration and implementation
  • Acting as a point of reference for all users and maintaining an expert working knowledge of the various solutions;
  • Ensuring efficient coordination and professional implementation and activation of the relevant modules in FAME and other applications in order to meet all business requirements.

  • Administration, maintenance and support for existing systems and applications
  • Ensuring constant communication with business users (including passing details of any required changes to the appropriate teams).

  • Testing and troubleshooting in coordination with resolution groups
  • Providing second-level support, ensuring that cases are handled well and quickly resolved.

  • Documentation and reporting
  • Producing and maintaining training-related documentation, including ad hoc training and configuration documentation.

  • Customer support
  • Acting as a key point of contact for calls escalated by the service desk team;
  • Training staff and assisting them with business processes for existing applications;
  • Ensuring that all incident logs are managed, resolved and dispatched in a timely manner and to a high standard. Liaison with external resolution groups

    Working with third-party developers to resolve bugs in system

    You ?

  • Experience of advanced data extraction and analysis and logical problem-solving skills
  • Strong interpersonal skills and a service-oriented approach
  • Knowledge of application functionality and data management concepts
  • Sufficient technical knowledge and insight to understand applications’ back ends, including the authorization model
  • Efficiency and the ability to coordinate actions and anticipate issues, adopting a proactive approach to the provision of services
  • Knowledge of ITIL processes
  • French and English Proficient.
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