Quality Assurance Manager
EF Education first
Lucerne
vor 1 Tg.

We are looking for a highly motivated Quality Assurance Manager for EF Teach Online, an EF Education company, dedicated to providing high-quality online teaching to students around the world.

The Academic services Quality Assurance Manager is positioned at the forefront of the online language learning arm of the TESOL industry.

In this role you will be responsible for keeping pace with the latest trends, specializing in assessing performance, remotely providing expertise and support to Academic Operations Managers located in one of EF’s online teaching centers, researching and developing new methodologies related to quality assurance systems, among other exciting projects.

Responsibilities :

  • Research, innovate and define measuring quality
  • Developing and designing performance assessment systems
  • Analyze customer feedback to further develop QA
  • Analyze and evaluate quality reports
  • Sets benchmarks and standards for teachers and monitors performance trends
  • Facilitates collaboration between teams, business units and centers
  • Regularly evaluates academic quality of online services delivered by the online centers
  • Interpret data gathered
  • Develops and creates training as needed
  • Requirements :

  • Bachelor degree or above
  • CELTA or equivalent (DELTA or equivalent preferred)
  • A minimum of 4 years teaching experience
  • A proven record of teacher development and / or project management
  • Online teaching and training experience is an advantage
  • Familiarity with software development methodologies and processes is an advantage
  • About EF Education

    EF Education is the world leader in international education. The company’s mission is to open the world through education, and so far, they have helped more than 15 million people learn a language, discover the world or earn an academic degree.

    Today, EF Education is 46,500 staff, faculty, and teachers working in 500 offices and schools across 52 countries. While the company continues to grow, EF Education strives to stay small so as to ensure agility, smart thinking and a fun place to work.

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