Who we are looking for
A Client Service Representative who can support our team in Zurich when it comes to client related matters.
Why this role is important to us
The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions.
From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.
Join us if making your mark in the financial services industry from day one is a challenge you are up for.
What you will be responsible for
As Client Service Representative you will
Act as a point of contact for operational activities and client inquiriesMonitor and oversee the performance of Shared Service teams / Operations as it relates to the overall service delivery for the clientEnsure prompt follow up on exception situations and facilitate timely problem resolution to mitigate risk to the corporation and deliver excellent service to clientDeliver highly valued services to client to ensure quality services are consistently delivered and client is offered State Street’s full range of servicesDisplay and provide expertise in functional and technical knowledge across multiple disciplines attending training as requiredProactively share and promote new ideas to support process improvements and changes to team processesBe accountable for quality, accuracy and timeliness of resultsEnsure team is achieving accuracy and meeting pre-determined deadlinesEstimate personnel needs, assign work, oversee short term deliverables, coordinate workflowsApply the 'risk' escalation chain matching the context / policy e.
g. operational issues to managers and suspicious transactions to Compliance representatives
What we value
These skills will help you succeed in this role
Strong customer service, communication, organizational and problem solving skillsAbility to work accurately to tight deadlinesProactivity and ability to work independently and as part of a team
Education & Preferred Qualifications
Successfully completed university degree or similar educational backgroundSeveral years of financial services experience, ideally with custody exposure and knowledge of financial market activities and transactionsFluency in English and German, French language skills beneficialExcellent working knowledge of MS Office suite including Word, Excel and PowerPoint
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world.
From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people.
We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive.
Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs.
And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients.
We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality.
Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader.
You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com / careers