WHO WE ARE
Viking has grown to be The World’s Leading River Cruise Line, with double-digit growth in recent years. With the launch of its ocean fleet in 2015, the company has also become the leader in small ship ocean cruising.
With operational headquarters in Basel, Switzerland, Viking provides destination-focused itineraries designed for experienced travelers who have an interest in geography, culture and history.
Each journey includes a shore excursion in every port, and an exclusive Viking Culture Curriculum program that provides deep immersion in the destination through performances of music and art, cooking demonstrations, informative port talks and carefully selected guest lecturers.
Viking currently operates a fleet of more than 80 vessels, state-of-the-art ships that have received numerous accolades since their launch from industry experts and travelers alike.
Viking was voted the #1 River Cruise Line by Condé Nast Traveler in their 2018 Readers’ Choice Awards, and for the third year in a row, has been named the #1 Ocean Cruise Line* by Travel + Leisure readers in the World’s Best Awards 2018.
PURPOSE OF POSITION
Viking Expedition is a new leg of Viking Cruises to deliver expedition cruises in destinations previously not operated by Viking Cruises.
Viking Expeditions is going to offer a plethora of different activities off-ship. The Mountain Guides will be crucial in guiding hikes, walks, snowshoe and classic ski excursions, providing unique experiences to our guests, and ensuring the highest levels of safety.
Strong leader, team player and an inspiration to others
Ability to structure complex tasks
Fantastic communication skills
Knowledgeable about expedition operations
Works well under pressure
Smart, presentable, friendly and excellent people skills
Good computer & Microsoft Office experience (Excel, Word, PowerPoint, etc)
English speaking and writing to a high standard
When engaged in off-ship activities, lead interpretative walks, hikes, zodiac cruises, snowshoe and ski excursions as per instructed by the Assistant Expedition Leader
Provide guidance and training to the team whenever deemed necessary
Socialize and be visible in guest areas as often as possible
When assigned, write a short blurb reflecting the day’s experiences
Assist with embarkation and disembarkation duties as necessary
Assist in any other general duties assigned by the Expedition Admin Team
Mindset and Values
Be well groomed and of professional personality and focused on delivering 100% satisfaction
Communication & Coordination
Report to the Assistant Expedition Leader
Be a role model to others and lead by example
Work with the Expedition Admin Team providing training and mentorship to all staff
Ensure a positive working environment
Previous experience in similar role or demonstrated experience in the Expedition Cruise Industry
Good administration & organization
Proactive problem solving
Teamwork and good communication
Well organized, efficient and positive
Understand guest needs
Reliable and pressure resistant
Proactive in upholding Viking standards of excellence
Enthusiastic team member
High risk assessment skills
Proficient in guiding snowshoe and ski expeditions
Marine Radio Operator’s license or equivalent
Small boat license, RYA powerboat level 2 or equivalent / higher
Competent in crevasse rescue
NOLS Wilderness First Responder or equivalent / higher
AMGA / ACMG / IFMGA / or equivalent certification is advantageous
Guidelines and Regulations
Implement Standard Operating Procedures & STAR Service Standards within the department.
Ensure appropriate appearance and clothing according to the updated Grooming Standards.
For work in Polar Regions : have passed the appropriate and most recent field staff online assessment of IAATO / AECO.
The company reserves the right to change / extend this job description if necessary, at any point of time during her / his employment.