Function / Position
objectivesWe are currently recruiting for an Application Support Analyst to join our Development Support & Delivery Team at an exciting time of our rapid expansion.
Reporting to the Head of Development Support, our vision is to create a world class global support team for our internal clients.
The role will suit a technical minded individual who loves solving problems and has great communication skills you will have to speak to customer IT teams and business users, alongside our internal Dev and product teams.
Our support analysts must also be keen to understand the wider business flows and systems at the customer site to provide a first class support experience.
The main purpose of the role is to ensure and maintain business application stability as well as action client / user requests / problems.Responsibilities
2nd front line support of our applications and their infrastructure. Liaison between 2nd and 3rd line teams, as well as development and other IT infrastructure departments
Tracking and monitoring of all our clients hosted platforms (understanding of ELK Stack and Apache Skywalking)
Participate and help to improve a structured change management process
Testing in UAT and production-like environments
Small scale application upgrade, configuration and patching across multiple environments in line with requirements with oversight, QA and sign off for all go live and production changes / upgrades
Capacity management and tracking and management of audit requests, contributing to departmental and company-wide process improvement
Regular communications with an extensive client base to provide status updates, successful solutions as well as documenting all activities for future reference.
Responsible for the recording of issues and actions and being able to provide incident and problem management
Bachelor’s degree in Computer Science or equivalent work experience
3-5 years of working experience as Support Analyst in a financial environment with Agile Software Development practices
Strong problem-solving, analytical, communication and interpersonal skills
Ability to work both independently and as part of a team as well as willingness to take ownership for problem resolution and additional responsibilities where applicable
Interest to construtivly participate in technical and functional discussions in order to optimise existing processes and workflows
Fluent in English, German would be an advantage
Activity rate100 %