EDO Relationship Lead
Novartis AG
Switzerland
vor 6 Tg.
  • Responsible for : oManagement of issue documentation, escalation, and resolution for matters which cannot be resolved at the CTT level;
  • providing direction to CTTs for service specific standards and training oDrive root cause analysis of supplier performance issues and look for trending across supplier and service category oSupport and chair ERMT Governance and business review meetings, including documentation and communication of supplier performance, meeting logistics and minutes oDeputize for ERMT lead(s) in leading and managing ERMT owned activities oManage, maintain, and ensure appropriate change control for ERMT service-

  • specific Study Specifications Worksheet (SSW) templates and training documentation oDrive the creation of Novartis standards within a service / functional area oEnsures compliance with all required SOPs and business guidance documents oPromote ERMT supplier strategy;
  • facilitate supplier selection across the GDD portfolio oAct as a coach and mentor to Senior EDO Manager associates

  • Provide support for : oProcess improvement and optimization within Novartis and supplier oCollection and assessment of Key Performance / Key Quality Indicators (KPIs / KQIs) oTraining for internal stakeholders on EDO processes and systems oPromoting the EDO agenda across GDD through consistent communication of EDO goals and achievements oOutsourcing initiatives in collaboration with R&D Procurement oSupport CTTs and Global Clinical Teams (GCTs) on award recommendations based on business requirements oDevelopment of supplier management plans within ERMT(s) including appropriate governance structures oContinuous improvement and other management objectives
  • Coordinate supplier due diligence activities, as required
  • EDO activity and initiative ownership, which may include but is not limited to, one or more of the following : oFinancial planning, tracking, and management across all ERMTs oOperational oversight and management of enterprise wide supplier performance tracking, reporting, and communications oGlobal process owner for supplier qualification and requalification oGlobal process owner for supplier oversight and management oOwnership for strategic, cross-
  • divisional, and multi-service supplier oversight and performance (high complexity) Create and revise Global SOPs, and FRMS oAccountable for rollout of global training on supplier related SOPs and processes to all divisions and CPOs / countries

    Minimum requirements

    Minimum of a Bachelor’s degree in a relevant field, such as a scientific or health care discipline. Post graduate degree preferred Fluent English (oral and written)

  • 10+ years working experience and excellent knowledge of the clinical operation processes and supplier related activities
  • Excellent knowledge of GxP and ICH regulations
  • Expert knowledge of clinical trial design and mapping to supplier requirements
  • Thorough and technical understanding of Novartis specifications for supplier provided services
  • Demonstrated experience with supplier relationship management and / or expert knowledge of specific service areas
  • Demonstrated partnering across divisions with internal and external stakeholders
  • Demonstrated root cause analysis, problem solving, and solution generation skills
  • History of successfully working in a cross-functional global team and proven ability to function in matrix structure organization
  • Leadership to deliver projects according to required and deliverables
  • Excellent influencing and communication skills
  • Experience or expertise in one or more of the EDO Role accountabilities (e.g. global process ownership, business
  • Company / Legal Entity

    Nov Hltcr Shared Services Ind

    Regular

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