Client Account Management Analyst
Lotus partners
Geneva, Switzerland
vor 5 Tg.

Description de poste

For one of our clients, an international private bank based in Geneva, we are looking for a :

CLIENT ACCOUNT MANAGEMENT ANALYST

Job description

  • Ensure high standards of data entry and control within the CAM team with particular attention to the onboarding of clients and the timely / accurate maintenance of all other client related information within the banking systems
  • Ensure adherence to both internal and external SLA's for the services provided by the CAM team / intelligence and reporting linked to the team's performance and delivery of services
  • Responsible for opening, amending and closing accounts for all types of clients on Avaloq
  • Deliver accurate amounts of work in a set timeframe ensuring efficiency without compromising quality
  • Report control issues, system deficiencies and risk events in a timely and appropriate way
  • Discuss the necessary, proportionate remedial actions with his / her Controllers and Manager
  • Contribute to the development and implementation of new and innovative methods of working in conjunction with the Controllers and Manager to constantly improve the level of service provided to clients accross all customer segments and geographies
  • Manage relationships with a broad set of stakeholders to ensure delivery of key Service Metrics
  • Improve performance to ensure the smooth running of the department
  • Support other areas of Operations when required
  • Profile required

  • Experience in a similar role within a private bank or an international firm
  • Excellent knowledge of MS Office
  • Strong knowledge of the Avaloq platform
  • Capacity to work under pressure
  • Proficient in working within a team environment and independently
  • Good communication and customer service skills
  • Positive and can-do attitude
  • Fluent in English and French (written and spoken), other languages a plus
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