Dutch and German Customer Support Specialist (M/F) (Relocation to Lisbon)
ADECCO RECURSOS HUMANOS
Lucerne, CH
vor 2 Tg.
source : Europe Language Jobs

Description

Adecco Human Resources is currently searching and hiring applicants fluent in both Dutch and German with an advanced level of English for a role of Dutch and German Customer Support Specialist for its client company in Lisbon.

Activities :

  • Answer customers questions over email and live chat in a professional and efficient manner;
  • Maintain SLAs and CSat rates;
  • Troubleshoot and solve issues relating to both hardware and software;
  • Guide customers on how to most effectively use the tools and technology;
  • Act as an advocate for our customers, escalating issues where necessary;
  • Provide insight on how to improve the support experience for our customers.

    Requirements

  • Be proficient in Dutch, German and English;
  • Experience working in a fast-paced support environment;
  • Experience troubleshooting technical issues.

    Nice To Have :

  • University level degree;
  • Experience with Zendesk, JIRA, Confluence;
  • Communication : Emotionally intelligent, empathetic, solution focussed;
  • Accountability : A self-starter with the initiative to get things done proactively;
  • Problem Solver : Natural problem solver, always looking for ways to solve an issue;
  • Smart Learner : Technical expertise, ability to learn quickly and ask the right questions.

    Offer

  • Competitive Salary package;
  • Initial and continuous training;
  • Home-office environment.

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