Account Director

Xchanging

Geneva, Switzerland

vor 4 Std.

The Role

Primary role is account management & development for Procurement

Primary focus is to manage relationship with designated strategic account

Drive service delivered by Account team in all geographies in scope

Grow this account regionally and globally

In this strategic account, cross sell all service lines and capabilities of Xchanging

Key Accountabilities

To act as a single point of focus for selected Xchanging key customers

To defend existing and grow additional targeted cross sector revenue from selected existing key customer

To build networks within the customer(s) and networks and teams within Xchanging in support of the above

To build and follow up closely the service delivered by the Xchanging team and to ensure customer satisfaction is met during entire duration of service delivery

Manage a team of country leads and buyers in charge of delivering the service to the selected customer

To develop and maintain a current Account Plan and accurate global CRM activity by monitoring contractual performance through management of SLAs and by driving the Business to service delivery optimisation

To act as the voice of Xchanging within the designated customer(s) and the Voice of the customer(s) within Xchanging

To have Profit & Loss responsibility on the designated strategic account

Skills, Experience & Qualifications

Account Management and Partner relationship management experience in Manufacturing & Procurement domains

Capability to build relationships, strategic partnership with customers to align organizations strategic objectives

Team Management including recruitment, induction, training, career development,

Working knowledge of improving Customer Satisfaction, Operational updates and exploring opportunities in an account

Working knowledge of indirect procurement, supply chain environment

Lead Farming Sales process in to the accounts and achieve revenue targets

Build strong understanding of customers business and become their trusted advisor

Spearhead innovative sales and Market development initiatives

English fluent proficiency is mandatory

Additional fluency in any other European language is a plus German / Spanish / French

Excellent communication & presentation skills

Experience working on similar roles is an advantage

Undergraduate degree required

Skills :

Influencing and persuasion skills with the ability to gain credibility and build relationships with customers and staff at all levels of the organization

Strong interpersonal, verbal and written communication skills

Innovative problem solver and self-starter

Strong commercial and customer focus

Ability to represent Xchanging at a senior level within key customers

Must display high levels of resilience, enthusiasm and patience working though deals with a long lead time

Well organised

Able to work on multiple tasks

Self-motivated

Team player