Service Delivery Expert
Bâle, Canton de Bâle-Ville, Switzerland
vor 1 Tg.
source :

Entreprise : Novartis Description du poste : Our brands are at the heart of our mission to improve and extend patients' lives.

This critical role will act as the primary point of contact between the high paced Brand / Marketing business function within the Marketing Service Delivery function within Commercial IT.

The business partnerships that will be grown and sustained by this role will ensure that existing and new services are delivered to requirements and business user expectations and satisfaction levels are met.

The successful candidate will have an intimate knowledge of the Marketing process and IT / Digital needs that will enable the function with the ultimate goal of improving patient lives with our critical products.

Key success will be defined through intimate understanding of the needs across the customer journeys for our external HCP and patient customers.

The Service Delivery Expert will be aligned to specific brand teams and will act as a critical part of a team coordinating support activities across the various marketing teams within Pharma divisions.

You will be responsible but not limited to :

  • Act as the primary connection between Marketing Service Delivery within the Commercial IT function and the Marketing teams
  • Ensure IT services are aligned with business strategy, business objectives, business requirements, standards and regulations
  • Understand the processes, plans, objectives, drivers, and issues related to the business capability, as well as the appropriate external policies and regulations.
  • Identify and qualify new demand with overall responsibility for steering proposals through the early phases of approval
  • Participate in establishment of budgets and investment proposals and obtain sponsorship and funding
  • Ensure the introduction of new / modified services happens in a planned, controlled and timely manner to minimize disruption and maximize benefit
  • Collaborate and coordinate IT services with other Service Delivery groups both within Commercial IT and across the larger IT function as necessary
  • Provide IT consulting to the capability stakeholders, educate them on IT processes and methodologies and drive adoption of global solutions
  • Ensure service adherence with quality, compliance and security standards and delivery of associated corrective service actions
  • Provide a uniform approach to the way in which customer feedback is handled and resolved
  • Ensure technology impact analysis is provided to business - Facilitates project kick-offs contributing to the success of a project team
  • Take accountability to ensure adherence with Security and Compliance policies and procedures within Service Delivery scope Description du profil :
  • Bachelor Degree in Computer Science, Engineering, Information Technology, or Business
  • Admin Higher degree in any of the above disciplines is preferred
  • Business fluent in English (written and spoken)
  • 6 years of business and IT experience Leadership skills in geographically / functionally dispersed teams

  • Good knowledge of business process, analysis & design, system architectures, and technology Why consider Novartis? 750 million.
  • That's how many lives our products touch.

    And while we're proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this : how can we continue to improve and extend even more people's lives?

    We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment.

    Where you're given opportunities to explore the power of digital and data.

    Where you're empowered to risk failure by taking smart risks.

    And where you're surrounded by people who share your determination to tackle the world's toughest medical challenges. We are Novartis.

    Join us and help reimagine medicine.

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