Product Support Engineer
Varian Medical Systems Inc
Baden-Dättwil, Switzerland
vor 3 Tg.

Job Description

In this challenging position you are responsible for escalated complaint investigations and providing engineering level support for highly demanding customer support cases in the area of Treatment Planning and Management Systems, databases and networking.

You will interact with global customers, service engineers, product security, and development teams worldwide.

Specific Responsibilities

Where first and second level field service support, helpdesk or application specialists have failed to isolate or fix problems, you step in and diagnose, troubleshoot and debug complex database inconsistencies, performance issues as well as software and networking malfunctions.

You will be able to identify issues and threats potentially related to cyber security and will be able to drive investigation and problem solving together with Varian service engineers, product security team, and customer IT experts.

Using your technical expertise, you drive product improvements and write requirements for future product versions. You analyze customer complaint data and provide analysis to engineering teams.

Job Requirements

  • High level of analytical and problem-solving skills
  • Sound expertise in MSSQL databases and Microsoft networking
  • DICOM knowledge is an advantage
  • Cyber Security experience is an advantage
  • Fluency in English language, both written and spoken, being able to clearly articulate complex issues
  • Other language is seen as an asset
  • A bachelor or master’s degree (or equivalent experience) in information technology or biomedical engineering
  • You are communicative, analytical and very reliable. You can express your ideas and research in written form. You know how to approach complex tasks and analyze them.

    Moreover, you are highly self-motivated, always looking for ways to further your knowledge and better your performance. You are well equipped to analyze complex problems and are not satisfied until you find a solution.

    You are used to working independently, yet open to discussing ideas and solutions with your colleagues. You thrive in an international work environment and in cultivating your contacts with partners in R&D and Service Engineer Departments worldwide

    Become part of our team

    At Varian, our culture is centered on fostering the creative potential of every employee through teamwork and collaboration.

    Our technologies touch millions of lives every day, and this inspires us to do our best work every day. By using your talent, ambition and creativity, you can build a career that allows you to make a real difference in people’s lives.

    You’re just one click away from the most impactful work you’ll ever do. Apply now and join our mission to help save lives.

    Someone, somewhere, will be glad you did.

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