INTERNATIONAL FIELD SERVICE ENGINEER
Luminex
Basel, Switzerland
vor 1 Tg.

We envision a Luminex solution in every lab around the world seeking to obtain timely and confident answers. We aim to lead with transformative solutions that uniquely accelerate reliable answers while reducing the overall cost of advancing health.

The Field Service Engineer will be responsible for

  • Meeting daily service repair needs and driving customer satisfaction through service excellence.
  • Exercising of judgment within defined procedures and practices to determine appropriate action.
  • Compliance of field service technical standards is required.
  • Monitoring of field service policies, procedures, standards, and company to policies and procedures is mandatory.
  • oRequires travel on short notice; overnight travel may be required depending on service region requirements.

    oService is provided Monday through Friday, typically between the hours of 8 a.m. and 6 p.m., occasionally requiring extended workdays.

    The person should reside in Basel area.

    Key Responsibilities and Duties

    Maintain inventory of parts and supplies

    Install and repair scientific instrumentation manufactured by Luminex Corporation at customer locations within a multi-state geographic region.

    Manage an expense account, service tools and spare parts inventories.

    Interface daily with internal and external customers

    Submit written reports

    Utilize the CRM system to capture full documentation of all calls and entering appropriate codes to ensure accurate history of reporting trends and corrective actions

    Meeting departmental expectations regarding the following :

    o Response time

    o PM completion Rates

    o Service callbacks

    o Customer Satisfaction Survey Results

    Other duties as assigned.

    Additional Responsibilities and Duties

    Associate's Degree

    AS, AA, BS Electronics, or demonstrated equivalent

    Work Experience

    Minimum Years of Experience

    1+ Years

  • Minimum One year experience in one of the following :
  • Field Service
  • In-house Biomed
  • Customer facing role
  • Required

    Specific Licenses and Certifications

    Licenses / Certifications

    Training and Skills

    Preferred Training and Skills

    Proficiency

    Knowledge of electronic measuring equipment

    Ability to work with a team

    High mechanical aptitude and good problem solving / communication skills

    Valid Passport or eligibility required

    Customer relationship skills.

    Fluency in English as well as local language of the residential country is required

    PHYSICAL DEMANDS AND WORKING ENVIRONMENT

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Weight

    Physical Demands : All positions require standing, stooping, bending, climbing, sitting, kneeling, and lifting at least 10 lbs.

    Additional physical requirements are listed below :

    o Pounds lifted (60 to 100lbs)

    o Vision (Color) on the job is required constantly

    Offsite Position

    Possible exposure to Chemicals, Lasers, Excessive Noise, etc.

    Work situations include dealing with people; working alone; making judgments and decisions; and directing, controlling or planning the activity of others

    Brief Description

    Travel may be required at least 75+% of the time. International travel may be required.

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