We envision a Luminex solution in every lab around the world seeking to obtain timely and confident answers. We aim to lead with transformative solutions that uniquely accelerate reliable answers while reducing the overall cost of advancing health.

The Field Service Engineer will be responsible for

oRequires travel on short notice; overnight travel may be required depending on service region requirements.

oService is provided Monday through Friday, typically between the hours of 8 a.m. and 6 p.m., occasionally requiring extended workdays.

The person should reside in Basel area.

Key Responsibilities and Duties

Maintain inventory of parts and supplies

Install and repair scientific instrumentation manufactured by Luminex Corporation at customer locations within a multi-state geographic region.

Manage an expense account, service tools and spare parts inventories.

Interface daily with internal and external customers

Submit written reports

Utilize the CRM system to capture full documentation of all calls and entering appropriate codes to ensure accurate history of reporting trends and corrective actions

Meeting departmental expectations regarding the following :

o Response time

o PM completion Rates

o Service callbacks

o Customer Satisfaction Survey Results

Other duties as assigned.

Additional Responsibilities and Duties

Associate's Degree

AS, AA, BS Electronics, or demonstrated equivalent

Work Experience

Minimum Years of Experience

1+ Years

Required

Specific Licenses and Certifications

Licenses / Certifications

Training and Skills

Preferred Training and Skills

Proficiency

Knowledge of electronic measuring equipment

Ability to work with a team

High mechanical aptitude and good problem solving / communication skills

Valid Passport or eligibility required

Customer relationship skills.

Fluency in English as well as local language of the residential country is required

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Weight

Physical Demands : All positions require standing, stooping, bending, climbing, sitting, kneeling, and lifting at least 10 lbs.

Additional physical requirements are listed below :

o Pounds lifted (60 to 100lbs)

o Vision (Color) on the job is required constantly

Offsite Position

Possible exposure to Chemicals, Lasers, Excessive Noise, etc.

Work situations include dealing with people; working alone; making judgments and decisions; and directing, controlling or planning the activity of others

Brief Description

Travel may be required at least 75+% of the time. International travel may be required.