We envision a Luminex solution in every lab around the world seeking to obtain timely and confident answers. We aim to lead with transformative solutions that uniquely accelerate reliable answers while reducing the overall cost of advancing health.
The Field Service Engineer will be responsible for
oRequires travel on short notice; overnight travel may be required depending on service region requirements.
oService is provided Monday through Friday, typically between the hours of 8 a.m. and 6 p.m., occasionally requiring extended workdays.
The person should reside in Basel area.
Key Responsibilities and Duties
Maintain inventory of parts and supplies
Install and repair scientific instrumentation manufactured by Luminex Corporation at customer locations within a multi-state geographic region.
Manage an expense account, service tools and spare parts inventories.
Interface daily with internal and external customers
Submit written reports
Utilize the CRM system to capture full documentation of all calls and entering appropriate codes to ensure accurate history of reporting trends and corrective actions
Meeting departmental expectations regarding the following :
o Response time
o PM completion Rates
o Service callbacks
o Customer Satisfaction Survey Results
Other duties as assigned.
Additional Responsibilities and Duties
AS, AA, BS Electronics, or demonstrated equivalent
Minimum Years of Experience
Specific Licenses and Certifications
Licenses / Certifications
Training and Skills
Preferred Training and Skills
Knowledge of electronic measuring equipment
Ability to work with a team
High mechanical aptitude and good problem solving / communication skills
Valid Passport or eligibility required
Customer relationship skills.
Fluency in English as well as local language of the residential country is required
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands : All positions require standing, stooping, bending, climbing, sitting, kneeling, and lifting at least 10 lbs.
Additional physical requirements are listed below :
o Pounds lifted (60 to 100lbs)
o Vision (Color) on the job is required constantly
Possible exposure to Chemicals, Lasers, Excessive Noise, etc.
Work situations include dealing with people; working alone; making judgments and decisions; and directing, controlling or planning the activity of others
Travel may be required at least 75+% of the time. International travel may be required.