Account Manager/Account Specialist EMEA
SHL Group
Zug, CH
vor 2 Tg.

SHL Medical is the world-leading solution provider in the design, development, and manufacturing of advanced drug delivery systems with more than 5000 employees worldwide.

Our customers include top pharmaceutical and biotech companies from around the globe that require innovative devices such as auto-injectors or pen injectors to effectively deliver their drugs.

Headquartered in Switzerland since late 2018, with sites in Sweden, Taiwan, and the United States

Job Overview

The Account Manager EMEA is an integral part of all our regional Account Management organization. The Account Manager EMEA oversees all aspects of the sales process and all commercial interactions with the assigned customers and ensures close coordination and collaboration with the Head Account Management EMEA.

The role will ideally be based in Switzerland.

Main Responsibilities

  • Develop and follow up on business leads for the assigned region and / or customer
  • Ensure customer satisfaction and be the main point of contact for Commercial at the JSC level for assigned customers
  • Act as an account manager for assigned customers and be responsible for all sales related activities for their projects
  • As a member of the Account Management Team EMEA serve as the Account Management conduit to SHL’s digital health strategy and offerings
  • Support the organization’s strategic alliances and partnership. Arrange for travel as appropriate
  • Acquire and maintain a deep knowledge about the relevant market segments for all product areas and relevant drug delivery devices
  • Maintain budgets for the assigned region / customer and track expenditures
  • Manage administrative functions to ensure smooth and efficient operations of the organization
  • Fulfill duties delegated by Commercial staff
  • Participate in strategic planning for the region and SHL Medical goals as needed
  • Represent the organization to the public, key stakeholders, and business partner
  • Explain benefits of products to potential clients
  • Answer technical questions and provide guidance to customers as appropriate
  • Skills and Qualification

  • Minimum Bachelor’s degree
  • 3+ years of experience in Account Management, Business Development or in the relevant industry sector
  • Experience in marketing and market development
  • Demonstrated organizational skills with excellent writing and computer skills
  • Excellent verbal and written communication skills in English, any additional language of advantage
  • Client management, business communication, relationship building and negotiation skills
  • Ability to maintain demanding timelines and flexibility to assume a workload which frequently necessitates an adjustment of priorities
  • Well-organized, attentive to detail, skilled in setting priorities and meeting deadlines, and able to handle multiple tasks simultaneously
  • Experience working with internationally based clients and colleagues
  • Please note : We can also consider applicants with only 1+ years of work experience in Account Management / Business Development for a role as Specialist Account Management EMEA instead, to support the regional Account Managers in all sales related activities and customer interactions, and the organization’s strategic alliances and partnership.

    We Offer

  • An exciting opportunity in a fast-growing international medical device company
  • A modern working environment, with multicultural and dynamic teams
  • Flexible working hours and a hybrid remote work policy
  • A centrally located office in Zug, very close to the train station
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