Global Process Owner Order to Cash
vor 8 Tg.

At Lonza, we invest in great people. We encourage our employees to challenge themselves and we offer an environment that fosters creativity and success.

Headquartered in Basel, Switzerland, we operate production, R&D, and business sites around the world, including Europe, North America, and Asia.

Our vision :

We strive to be the leading supplier using science and technology to improve the quality of life.

Our mission :

We work with passion, using advanced technologies, to transform life science into new possibilities for our customers.

Do you want to help us as we shape the future of this great organization?

Role Purpose

The Global Process Owner will be responsible for the end-to-end process design, delivery model and structure as well as the roadmap for the processes while influencing decisions where required.

Reporting to the Global Head of Program Mgmt. and Digital Transformation, this is a unique position to deliver significant value to Lonza Group by designing, implementing and maintaining standardized global end-

to-end processes. The candidate will design and implement best in class processes, ensuring all internal and external regulations are met, while capable of delivering excellent value to the business in line with agreed operating targets.

The candidate will be prepared to travel and able to build strong relationships across the global organization and with regional stakeholders.

Key Accountabilities and Duties

  • Set global vision, road map and objectives for the end-to-end process and technology in alignment with global Function Service Heads & senior stakeholders
  • Collect best practices, benchmarks and ideas from SSC, Segments, BSO and External Expert Network to drive world-class solutions
  • Set KPIs and KPI targets for the end to end process in order to deliver GBSO strategic targets
  • Identify and own innovation projects and related business case
  • Conduct regular reviews with global business stakeholders to align process strategy and drive change and user adoption of standard processes
  • Own process blueprint and sign off exceptions to standard on process Level 1-3
  • Perform effective steering to ensure successful implementation of innovation projects, improvements and quick wins and related benefits
  • Minimum Required Qualifications / Skills

  • More than 10 years of experience within an international environment, preferably from a global operating company
  • Business Process Mgmt. (e.g. Design & implementation of standard processes, process map documentation, process quality review & improvement)
  • Strategic planning & transformation management
  • Excellent learning agility and speed, constantly challenging status-quo and looking for world-class solutions / disruptive innovations
  • Excellent understanding of global Finance and Business processes and good knowledge of Financial ERP Systems (e.g. SAP / BW)
  • Cooperative and cross-functional approach, integrative personality and team player
  • Strong bias towards results and execution by taking a pro-active view of business objectives and needs
  • Hands-on person with drive, persistence and can-do-attitude
  • Taking accountability for change roadmap, passion for quality and efficiency, ability to influence and positively impact peers and colleagues
  • Proven ability to identify poor processes and implement improvements
  • Demonstrated an ability to work across functions and geographic boundaries
  • Strong conceptual and analytical skills
  • Very good project management skills
  • Good leadership and communication skills
  • Excellent stakeholder management across all levels
  • Experience in managing global project teams in a complex matrix structure
  • Ability to motivate teams in order to produce high quality results within tight time frames
  • Experience in change management
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