Senior Manager: Technical Services
NTT Ltd.
Crissier, Switzerland
vor 6 Tg.

In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things.

We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.

At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.

The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.

Want to be a part of our team?The main responsibility of the Senior TS Manager is to assist with the formulation and manage the implementation of a service strategy and organisational capability that provides a vision and forward direction for service management within NTT (Ltd).

They take responsibility for managing and growing a sustainable and profitable technical services practice aligned to the strategy of the overall business and, they contribute to providing guidance on leveraging service management capabilities to effectively deliver value to customers.

Oversees the development and implementation of detailed technology solutions for clients using company products, outsourced solutions or proprietary tools / techniques.

Responsible for defining the client needs, developing a proposal to meet those needs, as well as overseeing the implementation of the complete project solution.

Performs in both a people management capacity and a technical leadership capacity. Performance is typically measured by the capture of the consulting engagement and / or utilization (i.

e., billable hours for the department) or performance against budget. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Working at NTT Key Roles and Responsibilities : Successfully manage the unit, profit and loss and lead a team of people.

Contribute to strategy development and managing implementation to achieve revenue and expense targets. Collaborate with internal stakeholders to set the standard for client satisfaction and develop client service policies, procedures and standards that will drive optimisation and client satisfaction.

Use understanding of business objectives, market trends and client requirements to contribute to the development of a technical service practice and that is aligned to the business strategy and goals and builds a seamless service operation.

Work with internal stakeholders to set annual growth targets and manage the internal organisational impacts on the team in terms of resourcing, financing and up skilling.

Ensures that the required process, policies and tools relating to financial, people, marketing and delivery management are in place.

Leverage their relationship skills and knowledge of the client environment to assist and influence the client. Take full ownership for managing efficiency levels, streamlining and continuously improving procedures to deliver customer excellence.

Manage resource capacity to achieve service level agreements. Establish internal controls to ensure management validation checks that ensure that services goals are being achieved and that business value is being realised throughout the services lifecycle.

Provide business advice and technical consultation to clients when required. Prepares and presents reports to senior leadership.

Execute business plans, monitoring performance and managing expectations to achieve best business results. Ensure that the business unit meet its profitability targets, maximising revenue per billable resource within agreed cost constraints and without compromising the integrity and standards of the company.

Set and manage the operational budget. Knowledge, Skills and Attributes : Strong understanding of the vast range of IT operations and NTT service offerings Deep knowledge and understanding of IT industry environment and business needs Demonstrate strong levels of client engagement Service orientated individuals who are able to manage client value whilst maintaining profitable business results Display an in-depth understanding of the product’s functionality and capability and how it is applied to solve client’s problems Motivational and inspirational leaders with superior decision-making skills and the assertiveness Excellent collaboration skills and able to interact professionally at all levels internally and externally Well-developed strategic thinking capability and good analytical skills Academic Qualifications and Certifications : ITIL Foundation Certificate V3 (ITIL-Fv3) or equivalent Relevant technical certifications Required Experience : Excellent level of relevant experience in similar role within a related environment Strong previous experience operationally managing a technical team Demonstrated leadership experience Solid experience dealing with clients and managing service levels Excellent stakeholder engagement experience at all levels in the organisation Project management experience What will make you a good fit for the role?

Standard career level descriptor for job level :

  • Manages activities of two or more units or departments
  • Exercises supervision in terms of costs, methods and staffing
  • May have managers below them
  • Sets operational objectives and plans and delegates work to subordinates
  • Senior management reviews objectives to determine success of operation
  • Involved in developing and executing policies that affect immediate operational area
  • Works on issues that need an in-depth knowledge of organisational objectives
  • Implements strategic policies when selecting methods, techniques and evaluation criteria for obtaining results
  • Sets and adheres to budgets, schedules, work plans and performance requirements
  • Mistakes will cause critical delays in schedules and may impact overall business activities
  • Interacts with senior management / executives pertaining to functional areas and / or customers
  • Influences others to gain their acceptance without negatively impacting the relationship
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