Business Analyst - CRM Microsoft Dynamics Experience
Switzerland - Zurich
vor 3 Tg.

Job Description : ABOUT CAPCO


Capco is a global technology and business consultancy, focused on the financial services sector.

We are passionate about helping our clients succeed in an ever-changing industry.

We are :

  • Experts in banking and payments, capital markets and wealth and asset management
  • Deep knowledge in financial services offering, including e.g. Finance, Risk and Compliance,
  • Financial Crime, Core Banking etc.

  • Committed to growing our business and hiring the best talent to help us get there
  • Focus on maintaining our nimble, agile and entrepreneurial culture

  • Work with business unit heads and end users to gather, understand, and define business requirements
  • Assess current state and develop target process flows, use cases, workflows and user stories to support the design and development of CRM solutions for our clients
  • Liaise with business and IT to bridge functional and technical requirements. Manage traceability across the streams
  • Conduct / coordinate walk through sessions of business and functional requirements with business and IT stakeholders, validate and sign offs
  • Assist the vendor with design, configuration, process and user story mapping
  • Collaborate with build, test and business teams for solution verification
  • Document key artifacts including requirements, user guides and training material and able to use enterprise tools such as JIRA
  • Participate in meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training

  • Bachelor’s Degree in Computer Science or Business Management
  • 5-7 years of experience in banking and financial services
  • At least 3 years of Business Analysis experience gathering and validating requirements, mapping process flows and documentation
  • Strong functional understanding of Microsoft Dynamics platform, product roadmap and add-Ins
  • Involved in at least 2 full scale enterprise wide CRM implementation programs
  • Knowledge of software applications and architectures
  • Knowledge of other leading CRM tools such as Salesforce etc. is advantageous
  • Hands on experience with standard SDLC, Agile and DevOps project methodologies
  • Proficient with Microsoft Excel, PowerPoint, Project and Word and Microsoft Dynamics
  • Language : English and German
  • Travel : 100% on site at client for certain period of the time (South Asia)

    You will work on engaging projects with some of the largest banks in the world, on projects that will transform

    the financial services industry.

    We offer :

  • A work culture focused on innovation and creating lasting value for our clients and employees
  • Ongoing learning opportunities to help you acquire new skills or deepen existing expertise
  • A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
  • A diverse, inclusive, meritocratic culture
  • If you want more autonomy, better prospects and a more exciting career, send your application !

    If you have any questions, please don't hesitate to contact Rahel Meyer (Recruiter) +41 79 309 17 55

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