Business Analyst - CRM Microsoft Dynamics Experience
CAPCO
Switzerland - Zurich
vor 3 Tg.

Job Description : ABOUT CAPCO

ABOUT CAPCO

Capco is a global technology and business consultancy, focused on the financial services sector.

We are passionate about helping our clients succeed in an ever-changing industry.

We are :

  • Experts in banking and payments, capital markets and wealth and asset management
  • Deep knowledge in financial services offering, including e.g. Finance, Risk and Compliance,
  • Financial Crime, Core Banking etc.

  • Committed to growing our business and hiring the best talent to help us get there
  • Focus on maintaining our nimble, agile and entrepreneurial culture
  • ROLE DESCRIPTION

  • Work with business unit heads and end users to gather, understand, and define business requirements
  • Assess current state and develop target process flows, use cases, workflows and user stories to support the design and development of CRM solutions for our clients
  • Liaise with business and IT to bridge functional and technical requirements. Manage traceability across the streams
  • Conduct / coordinate walk through sessions of business and functional requirements with business and IT stakeholders, validate and sign offs
  • Assist the vendor with design, configuration, process and user story mapping
  • Collaborate with build, test and business teams for solution verification
  • Document key artifacts including requirements, user guides and training material and able to use enterprise tools such as JIRA
  • Participate in meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training
  • SKILLS AND EXPERTISE

  • Bachelor’s Degree in Computer Science or Business Management
  • 5-7 years of experience in banking and financial services
  • At least 3 years of Business Analysis experience gathering and validating requirements, mapping process flows and documentation
  • Strong functional understanding of Microsoft Dynamics platform, product roadmap and add-Ins
  • Involved in at least 2 full scale enterprise wide CRM implementation programs
  • Knowledge of software applications and architectures
  • Knowledge of other leading CRM tools such as Salesforce etc. is advantageous
  • Hands on experience with standard SDLC, Agile and DevOps project methodologies
  • Proficient with Microsoft Excel, PowerPoint, Project and Word and Microsoft Dynamics
  • Language : English and German
  • Travel : 100% on site at client for certain period of the time (South Asia)
  • WHY JOIN CAPCO

    You will work on engaging projects with some of the largest banks in the world, on projects that will transform

    the financial services industry.

    We offer :

  • A work culture focused on innovation and creating lasting value for our clients and employees
  • Ongoing learning opportunities to help you acquire new skills or deepen existing expertise
  • A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
  • A diverse, inclusive, meritocratic culture
  • If you want more autonomy, better prospects and a more exciting career, send your application !

    If you have any questions, please don't hesitate to contact Rahel Meyer (Recruiter) +41 79 309 17 55

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