Quality Operations Supervisor
Estée Lauder Companies
Lachen, Switzerland
5d ago


With more than 25 brands Estée Lauder Companies is the global leader in prestige beauty, recognized for its skincare, make-up, fragrances and haircare products.

In Switzerland, ELC has the main Supply Chain Hub for Travel Retail and EMEA.

Due to the strong growth of ELC we are now hiring a Quality Operations Supervisor for our facility in Lachen, Schwyz.

The Quality Operations Supervisor plans and organizes all quality assurance activities related, but not limited to, incoming components, manufacturing floor operations (compounding, filling, utilities and warehouse), new product launches and line trials.

Furthermore, the Quality Operations Supervisor is responsible for the day-to-day activities of Quality Operation Specialists and / or Technicians and for coordinating communications with external groups.

Quality assurance activities include leading deviation handling, root cause analysis and CAPA development, coordinating document reviews to verify effectiveness of procedures and instructions, and providing training and coaching to Quality and Operations on SOP, GMP and root cause analysis.

Main responsibilities :

Personnel Management & Training (25%)

Manage and coordinate the daily tasks and administration of the Quality Operations team for their shift or area

Oversee performance and development of both permanent and temporary direct reports

Provide training and coaching to Quality and Operations, on topics such as SOP, GMP and root cause analysis

Issues Resolution / Continuous Improvement (60%)

Lead the effort to review deviations, determine root cause, and develop CAPAs in collaboration with Quality, Operations staff and suppliers to address product quality issues and GMP related activities

Certify CAPA completion and effectiveness

Lead the coordination of investigations of customer and consumer complaints

Support and guide decisions around disposition out-of-spec materials

Provide expertise to support RFT (Right First Time) goals and development of improvement initiatives with Quality Engineers, Continuous Improvement (CI) and Mechanical Engineering (ME)

Monitor progress against improvement initiatives identified by Quality Engineers, CI and ME

Coordinate communications with external groups regarding quality issues (i.e. Operations, Quality Labs, Tech Services, Assembly, Packaging, SRP, Distribution and Vendors)

Document Review & Auditing (15%)

Coordinate the documentation reviews in the quality team and provide feedback to the plant (production, importation and compounding) as applicable for compliance with existing procedures and instructions, and verify the effectiveness of procedures and instructions versus ELC requirements and needs

Responsible (where applicable) for the Quality function during line trials for new products and components

Coordinate and support the revision and review of controlled documentation including procedures, investigations, deviations, and reports

Participate in routine GMP, internal and corporate audits

Support and align to appropriate data integrity guidelines

Qualifications :

Minimum 4 years of experience in fast paced consumer goods manufacturing environment (cosmetics, food or pharma industry)

Knowledge of OTC Manufacturing is a plus

Experience in interpreting and assessing operational compliance against Good Manufacturing Practice Regulations (FDA, KFDA, HC, ISO22716)

Experience in executing and coaching teams in root cause problem solving and associated corrective and preventive actions (CAPA)

Experience in executing, summarizing and managing process audits in the manufacturing area

Ability to identify and drive process improvement opportunities by partnering with cross functional stakeholders

Strong oral and written communication skills and ability to appropriately communicate information to cross functional stakeholders and suppliers

Good team management skills

Knowledge and ability to execute statistical sampling, AQL / ANSI interpretation, and read / interpret specifications, drawings and compounding / assembly instructions

Ability to utilize standard tools and equipment (such as scale, fill weight, cap torque, viscometer, pH meter, pull force, seal burst, and other relevant equipment)

Ability to review SOP’s, GMP reports, batch records and investigations

Proficiency in Microsoft Office Suite, Electronic QMS, and SAP systems is preferred

Full professional proficiency in English and German

Six sigma certification a plus

Shift : 1st (Day) Shift

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